Regarding MFA reset

kunalgulati
Tera Contributor

Hi Team,

i have deleted MFA app accidently in my mobile and now when i log in to my PDI instance its asking for MFA code . can any one guide how to disable this? If not, how to again get that MFA code .i am unable to find PDI QR code though which i can scan and set up MFA in my mobile

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @kunalgulati 

 

Sign in to the developer site ->  try opening it from there with the Admin account.

 

Also Refer: 

 

https://www.servicenow.com/community/community-central-forum/pdi-how-to-reset-user-multi-factor-auth...

Reset Multi-factor Authentication (MFA) for users 

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti