Hi,
I'm seeking best practice guidance on conducting discovery workshops or sessions with process owners for an Incident Management "Back to Box" project. Specifically, I’d appreciate insights on:
Effective formats for demos during these sessions
Recommended approaches for navigating the lifecycle stages of the incident management process
Tips for structuring the workshops to ensure alignment and actionable outcomes
Any frameworks, templates, or real-world examples would also be helpful.
Thanks in advance!
