ServiceNow go-live - Missed planning / development stages
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12-11-2024 01:39 PM - edited 12-11-2024 01:40 PM
I started an ITAM position for an organization that went live with their ServiceNow instance 2 weeks after I started working for them. What are some suggestions to get me up to speed? What access should I request for managing CI's and CMDB as it relates to Asset Management? What access should I have for the Service Catalog and Discovery Dashboard?
Any ServiceNow best practice documentation suggestions would be greatly appreciated as well !!
Thanks,
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12-11-2024 02:01 PM
Also wondering if the Workflow Studio will provide me with a high level view of both INC and REQ approval workflows?