SLA notificatiom

[yardenKrispel]

Hello, how do I make a notification under the following conditions:
Alert - SLA almost breached 75%
 sent to- a care provider
When was it sent-
SLA reached 75% of the continuation specified in the SLA definition

I would appreciate help on how to do the notification and show me what to fill in because I got confused, thanks!!!!!!

[yardenKrispel]

How do I change the design flow?

[Vishal Birajdar]

Hello @yardenKrispel 

Please follow the below steps :

Step 1 : Create Event registry  System policy>> Events >> Registry

Here I have given name as 'sla.breach.seventyfive' 

Step 2 : While creating Notification use Advanced view from related list 

In When to send section , configure like below

Send when : Event is fired

Event Name : sla.breach.seventyfive   (created in step 1)  you can use your event registry name

Who will receive 

To whom you want to send the notification

What it will contain : subject & body of notification

Step 3 : In workflow , use create event activity 

In Create event activity, select event name as you created in step 1

Hope this helps ....!!!

[yardenKrispel]

THANK YOU BUT Ok, sorry, I got confused, I have a flow design that shows me all the percentages of 75. Now I need to create a new SLA and then check with it that it is sent to notification, how do I create a new SLA and check with a notification that the person who receives it is ASSIGN TO