Suggested search showing error

sukanta_123
Tera Contributor

Hi All,

 

While searching a record producer in esc portal in search bar the suggeses result given error.

3 REPLIES 3

Mark Manders
Mega Patron

Is that after clicking the record producer itself? It seems to be that your search returned several results, including a knowledge article, and you don't have access to it.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

I am searching the Record producer , after the enter "Creat a new incident " two option is coming 1)Recently viewed 2) Suggested   as user point view they are clicking on suggested one(second option ) that time they got error "Knowledge record not found"

Mark Manders
Mega Patron

And the suggested one, was that the knowledge article? Do they have access to it?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark