Suggested search showing error

[sukanta_123]

Hi All,

While searching a record producer in esc portal in search bar the suggeses result given error.

[Mark Manders]

Is that after clicking the record producer itself? It seems to be that your search returned several results, including a knowledge article, and you don't have access to it.

[sukanta_123]

I am searching the Record producer , after the enter "Creat a new incident " two option is coming 1)Recently viewed 2) Suggested   as user point view they are clicking on suggested one(second option ) that time they got error "Knowledge record not found"

[Mark Manders]

And the suggested one, was that the knowledge article? Do they have access to it?