Global Search is not showing Config Items after Australia patch upgrade

RahulPeddinti
Tera Contributor

3 weeks ago

Hi Team, hope you are doing good.

We have recently noticed that Config Items are not appearing when we are trying to search in Global Search box, after Australia patch upgrade. Could you please help us on how can we fix it.

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Dr Atul - LNG
Tera Patron

3 weeks ago

check: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2084138

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @RahulPeddinti 

 

Check this community post and KB:

How to enable global search by Configuration Item to return related Incidents & RITMs? 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2976390

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0856313

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754853

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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