Using criteria

madhukarreddy
Tera Contributor

 

 

As a manager transitioning out of the company with pending approvals, I need a method for pending approvals to be automatically re-routed to a logical resource who can approve the workflows and continue business operations.

 

 

 

Create custom workflow to re-route tickets assigned to users with Alumini status & send notifications to manager who is inheriting the approval.

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