which is correct

[onlineworkw]

what is the purpose of Service Level Agreement (SLA) Management?

1. To define the hierarchy of services
2. To measure and report on the performance of IT services
3. To manage software licenses
4. To automate the incident resolution process

[Simon Christens]

To measure and report on the performance of IT services

[Abhishek_Thakur]

Hello @onlineworkw ,

The correct answer is: -

1. To measure and report on the performance of IT services.

Please mark my answer as accepted solution and give thumbs up, if it helps you.

Regards,

Abhishek Thakur

"

[Rajesh Chopade1]

HI @onlineworkw 

The correct answer is:

To measure and report on the performance of IT services.

[Nikhil Bajaj9]

Hi @onlineworkw ,

Correct Answer is - To measure and report on the performance of IT services

SLA- Service Level Agreement is between service provider and service consumer. Service Provider may claim a lot of promises when selling their services but how much they were able to achieve it can be measured through SLA. For an ex:- If service provider is saying that I can guarantee that I will be able to resolve your incident in 30 min so SLA means within 30 min they need to resolve my incident else they need to pay me penalty. In short due to SLA service providers will try to promise only what they can achieve/provide rather than bosting on their services.

Hope it will clear the air about SLA.

Regards.

Nikhil Bajaj