Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

which is correct

onlineworkw
Tera Contributor

‎12-13-2024 03:00 AM

what is the purpose of Service Level Agreement (SLA) Management?

  1. To define the hierarchy of services
  2. To measure and report on the performance of IT services
  3. To manage software licenses
  4. To automate the incident resolution process
0 Helpfuls
  • 1,002 Views
5 REPLIES 5

Ravi Chandra_K
Kilo Patron

‎12-13-2024 04:24 AM - edited ‎12-13-2024 04:25 AM

Hello @onlineworkw 

The correct answer is To measure and report on the performance of IT services

Based on above choices, that is the appropriate answer for SLA

 

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

0 Helpfuls