which is correct

[onlineworkw]

what is the purpose of Service Level Agreement (SLA) Management?

1. To define the hierarchy of services
2. To measure and report on the performance of IT services
3. To manage software licenses
4. To automate the incident resolution process

[Ravi Chandra_K]

Hello @onlineworkw 

The correct answer is To measure and report on the performance of IT services

Based on above choices, that is the appropriate answer for SLA

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra