which roles we have to provide the service option and service offering edit

satyaveni
Kilo Contributor
 
1 REPLY 1

Robbie
Kilo Patron
Kilo Patron

Hi @satyaveni,

 

Can you expand a little please and perhaps expand on the scope or context. Are you referring to Service Offerings in SPM (Service Portfolio Management) for example?

If so, check the following link: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-portfolio...

 

(In case the link is broken in the future):

Role:               Description:

Portfolio admin

Set up, create, edit, and delete services and service portfolios. Manage portfolios including related commitments and availability. Update taxonomy nodes, services, service offerings, and reparent services.

Portfolio editor

Edit and delete services and service portfolios. Update portfolios, taxonomy nodes, services, service offerings, and reparent services.

Portfolio viewerView portfolios, taxonomy nodes, services, and service offerings.
Service adminSet up, create, edit, and delete services and service offerings.
Service editorEdit services and service offerings that they own or are a delegate of.
Service viewerView all service portfolios, services, and service offerings.

 

Depending on your scope and context of 'Service Offering', I have a feeling (just a guess) you may also want to review the catalog_admin and catalog_editor roles.

 

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Thanks, Robbie