which roles we have to provide the service option and service offering edit
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‎03-11-2025 12:02 AM
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‎03-11-2025 08:20 AM - edited ‎03-11-2025 08:22 AM
Hi @satyaveni,
Can you expand a little please and perhaps expand on the scope or context. Are you referring to Service Offerings in SPM (Service Portfolio Management) for example?
If so, check the following link: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-portfolio...
(In case the link is broken in the future):
Role: Description:
Portfolio admin | Set up, create, edit, and delete services and service portfolios. Manage portfolios including related commitments and availability. Update taxonomy nodes, services, service offerings, and reparent services. |
Portfolio editor | Edit and delete services and service portfolios. Update portfolios, taxonomy nodes, services, service offerings, and reparent services. |
Portfolio viewer | View portfolios, taxonomy nodes, services, and service offerings. |
Service admin | Set up, create, edit, and delete services and service offerings. |
Service editor | Edit services and service offerings that they own or are a delegate of. |
Service viewer | View all service portfolios, services, and service offerings. |
Depending on your scope and context of 'Service Offering', I have a feeling (just a guess) you may also want to review the catalog_admin and catalog_editor roles.
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Thanks, Robbie