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Zero Touch Service Desk Agent

Kidambi
Tera Expert

‎03-18-2026 03:21 AM

I am looking for a documentation with regards to 

Zero Touch Service Desk Agent does anyone has it or have configured it ?

 

Would be really happy if someone can share your insights on it

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3 REPLIES 3

Aditya_hublikar
Giga Sage

‎03-18-2026 05:29 AM

Hello @Kidambi ,

 

 I don't have as much idea about this but you can refer this  may this help you 🙂 :

https://www.servicenow.com/community/itsm-blog/autonomous-it-zero-touch-support-and-zero-service-out...

 

https://youtu.be/pJSbAc7xWws

 

 

Milestone Zero Touch Service Desk with Slack & SNOW Portal
Milestone Zero Touch Service Desk with Slack & SNOW Portal
youtu.be/pJSbAc7xWws
We demonstrate how Milestone IVA technologies can provide a seamless experience for common service desk problems like a Okta password reset through a variety of communication channels based on a user's preference. 0:00 - The first scenario is a ticket submission through the ServiceNow portal 2:15
0 Helpfuls

AndersBGS
Tera Patron

‎03-18-2026 06:05 AM

Hi @Kidambi 

 

Please clarify your question - it's not clear what you're looking for.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls

Kidambi
Tera Expert
In response to AndersBGS

‎03-24-2026 10:20 PM

Hello @AndersBGS  I would like to know if we have a technical documentation on how to configure Zero Touch Service Desk Agent i am trying to look and could not find any