Group management in an educational settingEducational institutions, including universities and K-12 schools, offer a great example of complex group management. Schools usually have multiple department...
We live in the age of Uber, Airbnb, and Zappos, where each rules their respective market thanks to the impeccable customer experience they offer. When you think about it, the relationship between empl...
In my last two posts we've reviewed Coding Best Practices as well as Client Script Best Practices in ServiceNow. Now I'd like to review some of the Best Practice tips for writing successful Server-sid...
In my previous post on Coding Best Practices, we reviewed some Best Practice tips for scripting in general. The ServiceNow platform allows Administrators to enhance the standard functionality by addin...
As a ServiceNow Technical Architect, I often need to write code to perform complex functionality within the platform that cannot be achieved through the available configuration methods. In addition to...
In an earlier post, I shared my advice on using client-server communications in ServiceNow in order to improve IT Service Desk efficiency. To recap, I focused on the fact that there are various option...
GlideAjax is one of the most versatile scripting tools available to ServiceNow Administrators and Developers. It provides a way for the Client to silently communicate with the Server, and in doing so ...
As a ServiceNow Administrator, you will often be asked to find ways of improving efficiency within the IT Service Desk. While there are many ways to do this, a simple example would be retrieving and d...
Have you ever written a Script Include that you thought was truly amazing? Reusable.. concise.. adheres to best practices.. dare I say, has some class about it? In this article we'll discuss the diffe...
Hi All,As promised at the recent SNUG meeting, here is a copy of our Top 10 tips for ensuring success when building custom applications on the ServiceNow platform.Feel free to use these tips internall...
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GenAI on a ServiceNow PDI - Part 1
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Please register for the 2023 Q3 VR confidential pr...
