Visit the SNUG Booth at Knowledge18!

Please stop by the SNUG booth in the Customer Success Zone which is located in the front of the Sands Expo Hall next to the ServiceNow Pavilion. Come by to pick up your SNUG member badge ribbon! If yo...

[HOW-TO] Active Directory Group Membership management

Group management in an educational settingEducational institutions, including universities and K-12 schools, offer a great example of complex group management. Schools usually have multiple department...

Employee-centric user life cycle management

We live in the age of Uber, Airbnb, and Zappos, where each rules their respective market thanks to the impeccable customer experience they offer. When you think about it, the relationship between empl...

Server Script Best Practices

In my last two posts we've reviewed Coding Best Practices as well as Client Script Best Practices in ServiceNow. Now I'd like to review some of the Best Practice tips for writing successful Server-sid...

Client Script Best Practices

In my previous post on Coding Best Practices, we reviewed some Best Practice tips for scripting in general. The ServiceNow platform allows Administrators to enhance the standard functionality by addin...

Coding Best Practices

As a ServiceNow Technical Architect, I often need to write code to perform complex functionality within the platform that cannot be achieved through the available configuration methods. In addition to...

ServiceNow Scripting 101: GlideAjax and Application Scope

In an earlier post, I shared my advice on using client-server communications in ServiceNow in order to improve IT Service Desk efficiency. To recap, I focused on the fact that there are various option...

ServiceNow Scripting 101: GlideAjax meets JSON

GlideAjax is one of the most versatile scripting tools available to ServiceNow Administrators and Developers. It provides a way for the Client to silently communicate with the Server, and in doing so ...

ServiceNow Scripting 101: Client-Server Communication

As a ServiceNow Administrator, you will often be asked to find ways of improving efficiency within the IT Service Desk. While there are many ways to do this, a simple example would be retrieving and d...

Scripting 101: Script Includes - Class vs Classless

Have you ever written a Script Include that you thought was truly amazing? Reusable.. concise.. adheres to best practices.. dare I say, has some class about it? In this article we'll discuss the diffe...

Cloud Sherpas - Top 10 tips for Custom Application Success

Hi All,As promised at the recent SNUG meeting, here is a copy of our Top 10 tips for ensuring success when building custom applications on the ServiceNow platform.Feel free to use these tips internall...