A question I've had a couple of times recently is - how big is our
instance database? Check out this great article:
https://community.servicenow.com/community?id=community_blog&sys_id=3aef0151db4d67c0...
Have you seen the new Walk-up experience?
https://www.youtube.com/watch?v=Wj47Q1Fr24c
https://docs.servicenow.com/bundle/london-it-service-management/page/product/walk-up-experience/reference/walkup-e...
A customer recently ask - "how can ServiceNow support a bulk asset scan?
Imagine that I'm a field tech, and I've been asked to scan all devices
at a location. How can ServiceNow help?" One of my colle...
Join us for our Customer Support Orientation Webinars in Q1 of 2019!
Send new employees or seasoned colleagues for a refresher to our 45
minute presentation and learn the following: Provide an overvie...
In 2019, ServiceNow moved to a N-1 support model, meaning we're
supporting one previous version from the current release: Current is
London, officially supporting Kingston, best efforts Jakarta & prev...
Are you getting the best value from your licenses? Would you like to
know more about how your licenses are being used? Subscription
Management is an in-platform application, that (once configured) wil...
Check out a new Community Forum, Common Service Data Model. Discuss a
common, shared set of service related definitions that will enable true
service level reporting, as well as CMDB Data Models that ...
Please stop by the SNUG booth in the Customer Success Zone which is
located in the front of the Sands Expo Hall next to the ServiceNow
Pavilion. Come by to pick up your SNUG member badge ribbon! If yo...
Group management in an educational settingEducational institutions,
including universities and K-12 schools, offer a great example of
complex group management. Schools usually have multiple department...
We live in the age of Uber, Airbnb, and Zappos, where each rules their
respective market thanks to the impeccable customer experience they
offer. When you think about it, the relationship between empl...
In my last two posts we've reviewed Coding Best Practices as well as
Client Script Best Practices in ServiceNow. Now I'd like to review some
of the Best Practice tips for writing successful Server-sid...
In my previous post on Coding Best Practices, we reviewed some Best
Practice tips for scripting in general. The ServiceNow platform allows
Administrators to enhance the standard functionality by addin...
As a ServiceNow Technical Architect, I often need to write code to
perform complex functionality within the platform that cannot be
achieved through the available configuration methods. In addition to...
In an earlier post, I shared my advice on using client-server
communications in ServiceNow in order to improve IT Service Desk
efficiency. To recap, I focused on the fact that there are various
option...
GlideAjax is one of the most versatile scripting tools available to
ServiceNow Administrators and Developers. It provides a way for the
Client to silently communicate with the Server, and in doing so ...
As a ServiceNow Administrator, you will often be asked to find ways of
improving efficiency within the IT Service Desk. While there are many
ways to do this, a simple example would be retrieving and d...
Have you ever written a Script Include that you thought was truly
amazing? Reusable.. concise.. adheres to best practices.. dare I say,
has some class about it? In this article we'll discuss the diffe...
Hi All,As promised at the recent SNUG meeting, here is a copy of our Top
10 tips for ensuring success when building custom applications on the
ServiceNow platform.Feel free to use these tips internall...