Hey folks, Save the date! The Future of Work event will be in Brisbane on Tuesday 3rd March 2020, and will be hosted at the W Hotel again. If you're not in Brisbane those dates, other dates for other ...
Have you wanted to know more about how Javascript is used on the Now Platform? Do you want to learn more about how to develop using Javascript? Chuck Tomasi has released a multi-part tutorial to help ...
Given the criticality of the CMDB to our ServiceNow customers, ServiceNow has partnered with Wiley to publish the 50-page e-book 'Configuration Management and CMDB for Dummies'. Get your free eBook he...
Are you new to ServiceNow? Do you need a refresher on the services that Customer Support? Register for our monthly webinar, providing the support services Customer Support provide. https://community.s...
New York Release Testing Preview and Early Availability registrations are now open – you are invited to register today here. As of the New York release you can self-register and gain access to both Re...
Hi Brisbane folks! Hot on the heels of the very successful April Future of Work event, ServiceNow invites you to a complimentary day of "hands on" training workshops! Couldn't make it to Knowledge19? ...
A question I've had a couple of times recently is - how big is our instance database? Check out this great article: https://community.servicenow.com/community?id=community_blog&sys_id=3aef0151db4d67c0...
Have you seen the new Walk-up experience? https://www.youtube.com/watch?v=Wj47Q1Fr24c https://docs.servicenow.com/bundle/london-it-service-management/page/product/walk-up-experience/reference/walkup-e...
A customer recently ask - "how can ServiceNow support a bulk asset scan? Imagine that I'm a field tech, and I've been asked to scan all devices at a location. How can ServiceNow help?" One of my colle...
Join us for our Customer Support Orientation Webinars in Q1 of 2019! Send new employees or seasoned colleagues for a refresher to our 45 minute presentation and learn the following: Provide an overvie...
In 2019, ServiceNow moved to a N-1 support model, meaning we're supporting one previous version from the current release: Current is London, officially supporting Kingston, best efforts Jakarta & prev...
Are you getting the best value from your licenses? Would you like to know more about how your licenses are being used? Subscription Management is an in-platform application, that (once configured) wil...
Check out a new Community Forum, Common Service Data Model. Discuss a common, shared set of service related definitions that will enable true service level reporting, as well as CMDB Data Models that ...
Please stop by the SNUG booth in the Customer Success Zone which is located in the front of the Sands Expo Hall next to the ServiceNow Pavilion. Come by to pick up your SNUG member badge ribbon! If yo...
Group management in an educational settingEducational institutions, including universities and K-12 schools, offer a great example of complex group management. Schools usually have multiple department...
We live in the age of Uber, Airbnb, and Zappos, where each rules their respective market thanks to the impeccable customer experience they offer. When you think about it, the relationship between empl...
In my last two posts we've reviewed Coding Best Practices as well as Client Script Best Practices in ServiceNow. Now I'd like to review some of the Best Practice tips for writing successful Server-sid...
In my previous post on Coding Best Practices, we reviewed some Best Practice tips for scripting in general. The ServiceNow platform allows Administrators to enhance the standard functionality by addin...
As a ServiceNow Technical Architect, I often need to write code to perform complex functionality within the platform that cannot be achieved through the available configuration methods. In addition to...
In an earlier post, I shared my advice on using client-server communications in ServiceNow in order to improve IT Service Desk efficiency. To recap, I focused on the fact that there are various option...
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GenAI on a ServiceNow PDI - Part 1
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Please register for the 2023 Q3 VR confidential pr...
