Brisbane "hands on" training workshops

Hi Brisbane folks! Hot on the heels of the very successful April Future of Work event, ServiceNow invites you to a complimentary day of "hands on" training workshops! Couldn't make it to Knowledge19? ...

Does size matter? Getting to know your instance, like how big is it.

A question I've had a couple of times recently is - how big is our instance database? Check out this great article: https://community.servicenow.com/community?id=community_blog&sys_id=3aef0151db4d67c0...

Walk-up Experience - branding the experience

Have you seen the new Walk-up experience? https://www.youtube.com/watch?v=Wj47Q1Fr24c https://docs.servicenow.com/bundle/london-it-service-management/page/product/walk-up-experience/reference/walkup-e...

Bulk asset scanning (using Madrid mobile app)

A customer recently ask - "how can ServiceNow support a bulk asset scan? Imagine that I'm a field tech, and I've been asked to scan all devices at a location. How can ServiceNow help?" One of my colle...

FEBRUARY / MARCH - ServiceNow Customer Support Orientation Webinar - Q1 2019

Join us for our Customer Support Orientation Webinars in Q1 of 2019! Send new employees or seasoned colleagues for a refresher to our 45 minute presentation and learn the following: Provide an overvie...

Need another reason to keep up to date with Upgrades?

In 2019, ServiceNow moved to a N-1 support model, meaning we're supporting one previous version from the current release: Current is London, officially supporting Kingston, best efforts Jakarta & prev...

Using Subscription Management to Monitor License Usage

Are you getting the best value from your licenses? Would you like to know more about how your licenses are being used? Subscription Management is an in-platform application, that (once configured) wil...

New Community Forum - Common Service Data Model

Check out a new Community Forum, Common Service Data Model. Discuss a common, shared set of service related definitions that will enable true service level reporting, as well as CMDB Data Models that ...

Visit the SNUG Booth at Knowledge18!

Please stop by the SNUG booth in the Customer Success Zone which is located in the front of the Sands Expo Hall next to the ServiceNow Pavilion. Come by to pick up your SNUG member badge ribbon! If yo...

[HOW-TO] Active Directory Group Membership management

Group management in an educational settingEducational institutions, including universities and K-12 schools, offer a great example of complex group management. Schools usually have multiple department...

Employee-centric user life cycle management

We live in the age of Uber, Airbnb, and Zappos, where each rules their respective market thanks to the impeccable customer experience they offer. When you think about it, the relationship between empl...

Server Script Best Practices

In my last two posts we've reviewed Coding Best Practices as well as Client Script Best Practices in ServiceNow. Now I'd like to review some of the Best Practice tips for writing successful Server-sid...

Client Script Best Practices

In my previous post on Coding Best Practices, we reviewed some Best Practice tips for scripting in general. The ServiceNow platform allows Administrators to enhance the standard functionality by addin...

Coding Best Practices

As a ServiceNow Technical Architect, I often need to write code to perform complex functionality within the platform that cannot be achieved through the available configuration methods. In addition to...

ServiceNow Scripting 101: GlideAjax and Application Scope

In an earlier post, I shared my advice on using client-server communications in ServiceNow in order to improve IT Service Desk efficiency. To recap, I focused on the fact that there are various option...

ServiceNow Scripting 101: GlideAjax meets JSON

GlideAjax is one of the most versatile scripting tools available to ServiceNow Administrators and Developers. It provides a way for the Client to silently communicate with the Server, and in doing so ...

ServiceNow Scripting 101: Client-Server Communication

As a ServiceNow Administrator, you will often be asked to find ways of improving efficiency within the IT Service Desk. While there are many ways to do this, a simple example would be retrieving and d...

Scripting 101: Script Includes - Class vs Classless

Have you ever written a Script Include that you thought was truly amazing? Reusable.. concise.. adheres to best practices.. dare I say, has some class about it? In this article we'll discuss the diffe...

Cloud Sherpas - Top 10 tips for Custom Application Success

Hi All,As promised at the recent SNUG meeting, here is a copy of our Top 10 tips for ensuring success when building custom applications on the ServiceNow platform.Feel free to use these tips internall...