I am looking for a way to rank my retail locations based on weighted scores from a predefined set of variables utilizing incident data.  Example:  Location XXX is ranked a 6 out of 10 based on # of Open Incidents, Avg Age of Incidents, # of incidents in a critical service, and/or # of Priority 2 incidents.  These items would be scored on a weighted scale and bring back the final score, which would then be used to feed a Heatmap visual so we can alert the appropriate operations team of the raised awareness of the impact at the retail location.  Anyone have thoughts on how this can be done? Inspired by the Security Threat Assessment work being implemented soon in our instance and want to unlock more use cases for this.  ... View more

Are you ready to transform your retail experience? Join us at NRF to discover how ServiceNow is empowering global retailers with an AI-powered platform designed to streamline operations, deliver exceptional customer experiences, and support front-line employees across the entire value chain.   To make the most of your time at NRF, we invite you to Schedule a meeting with us to connect with our experts and experience our platform firsthand. Network with ServiceNow Retail industry experts at our booth #1345! Attend the Opening Night Party, sponsored by ServiceNow, on Sat, Jan 11th from 6-7:30pm at the Marriott Marquis. From store openings to customer service and beyond, we’re here to help you achieve end-to-end visibility, exceptional customer service, and empowered associates.   We look forward to seeing you there to learn from our customers and discuss how ServiceNow can transform your retail operations! ... View more

Wahoo! Excited to be the first one posting in this group. Hoping to connect with fellow HRSD case & knowledge admins/managers in retail (or any other industry).     Let's get this group growing and thriving! ... View more