Retail & Hospitality articles

Implementation Assets on NowCreate

Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices gained from thousands of successful implementations. Take advantage of these documents, created by our subject matter experts, to assist wit...

Retail Service Management (RSM) FAQ

This article will provide answers to frequently asked questions about Retail Service Management and will be updated regularly. What is Retail Service Management? Retail Service Management (RSM) helps retail organizations deliver great customer se...

Retail Data Model Quick Start Guide

Retail Quick Start Guide New to ServiceNow Retail products? You’re in the right spot! In this guide, we’ll go over how to get started with the retail data model, the backbone of our retail industry products. Retail Data Model Overview The retail...

Retail Products Welcome Guide

Welcome to ServiceNow® Retail Products Are you ready to start your retail product implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed to s...

Retail Operations (RO) FAQ

This article will provide answers to frequently asked questions about Retail Operations and will be updated regularly. What is Retail Operations? Retail Operations (RO) is an add-on to Retail Service Management focusing on frontline associates an...

Retail Product Checklist

Follow these high-level steps to install and configure RSM and RO for retail location support use cases. Note: As of the Xanadu release, installing RSM and RO entails installing the same plugins. Additional customer service use cases are supported ...