Retail Service Management

[Ramakrishna Rao]

How to enable multi store parent case generator and configure it for multiple stores in Retail Service Management?

[M Iftikhar]

Hi @Ramakrishna Rao,

To enable and configure this feature, you'll need to activate the core RSM plugin, enable the specific parent case generation setting, define your store records, and set up the relevant case rules in your ServiceNow instance.

There are official docs:

• Retail multi-store case in the ServiceNow docs describing what it is:
  https://www.servicenow.com/docs/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-...

• Create a parent multi-store case in Retail Task Management Core steps in docs:
  https://www.servicenow.com/docs/bundle/zurich-retail-industry/page/product/rahi-retail/task/rahi-ret...
  
  

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

[Ramakrishna Rao]

But when I save the record from workspace the affected retail stores tab is not available?

[Anita Chiang]

Have you completed the configuration steps outlined in the documentation here? 

You will need to create a CSM table map, a multi-case config, and associate that with a new service definition.