How to Manually Pull the Latest SAM Content Onto an Instance

[SAMfluencer]

Content normally arrives automatically - the SAM Content Service pushes updates to your instance twice every week. Occasionally you need to force it: stale or empty content tables, normalization gaps, or a download job that didn't complete.

Procedure:

1. Open the CDS schedule list (needs sam_admin/admin): https://<INSTANCE_NAME>.service-now.com/nav_to.do?uri=%2Fcds_client_schedule_list.do
2. Execute one table at a time, in the order below. These tables reference each other - products reference publishers, the map tables reference products - so order matters.
3. Confirm completion before starting the next. Wait for Last updated on to show the current timestamp. If a table isn't in your list, skip it and move to the next.

Keep samp_cds_schedule_view open alongside: it lists all content download jobs with the current number of records downloaded. https://www.servicenow.com/community/sam-forum/sam-content-service-tables/m-p/3097178

Tables to Execute in Order

• cds_client_name
• cds_client_mapping
• samp_content_version
• samp_sw_publisher
• samp_sw_product_category
• samp_sw_product
• samp_sw_package
• samp_sw_entitlement_definition
• samp_product_map
• samp_package_map
• samp_sw_product_definition
• samp_sw_product_process
• samp_m2m_suite_entitlement_def
• samp_lifecycle_definition
• samp_price_list
• samp_named_user_type
• samp_dmap_downgrade_model
• samp_file_name
• samp_file_map
• samp_file_set
• samp_sw_subscription_integration
• samp_sw_subscription_product_definition
• samp_sap_license_metric

Run the full sequence in a maintenance window.

After the download

Data lands in staging only. The SAM - Apply latest content changes job pulls it from staging into the target columns and updates downstream records; SAM - Create suites for a software model then propagates suite and lifecycle changes. Let both run before judging whether normalization improved.https://www.servicenow.com/docs/r/it-asset-management/software-asset-management/sam-content-updates....

Then verify: content version on the Normalization and Content Service dashboard, a sample of previously Match not found discovery models, and the SAM Content Audit (sam_content_audit) table for what actually changed.

Abby (https://www.linkedin.com/in/abhishek-singh786/)