About SAM integration with other platforms

[KavanaM]

Hello community,

I was assigned a task of integrating zoho crm and atlassian platform with servicenow's software asset management and manage the licenses of that platform. So can anyone guide me how to achieve this. I already have SAM pro plugin as well as the asset workspace in my instance. 

What are its requirements?

[Bhuvan]

@KavanaM 

For JIRA integration, refer below link

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

For Confluence integration, refer below link

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

I am not sure if there is an out of box plugin available for Zoho CRM - SAM Pro integration. Check with ServiceNow Account Manager and you might need to create custom integration or manually input license usage information.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Taksh]

Hi @KavanaM 

As rightly mentioned by @Bhuvan  , we've OOTB integrations for Jira and Confluence. For Zoho CRM, you'd be able to create integration with custom integration profile - https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

Please make sure to follow all steps mentioned in sections below: