Adobe Integration error SAM

[Gabriel Borges]

Hello, we have SAM Pro and use the integration with Adobe. The client changed the contract and provided new information (Client ID, Organization ID, Client secret, and Organization ID). We have already configured the integration according to the documentation, but even so, clicking "Validate Connection" shows an error. We would like to know the reason for this and how we can resolve it.

[Tanushree Maiti · Accepted solution]

Hi @Gabriel Borges 

1)First confirm what Authentication Type you are using - Oauth or JWT.

If Oauth,

2)Open the Connection , Check connection URL ,

3) Open you Oauth_entity profile for Adobe 

and share what are the different scope are attached with it.

  Also confirm, Mid server ( running ,UP) is attached with it.

refer: https://www.servicenow.com/docs/r/zurich/it-asset-management/software-asset-management/adobe-cloud-i...

https://developer.adobe.com/developer-console/docs/guides/authentication/

[Tanushree Maiti · Accepted solution]

Hi @Gabriel Borges 

1)First confirm what Authentication Type you are using - Oauth or JWT.

If Oauth,

2)Open the Connection , Check connection URL ,

3) Open you Oauth_entity profile for Adobe 

and share what are the different scope are attached with it.

  Also confirm, Mid server ( running ,UP) is attached with it.

refer: https://www.servicenow.com/docs/r/zurich/it-asset-management/software-asset-management/adobe-cloud-i...

https://developer.adobe.com/developer-console/docs/guides/authentication/

[Gabriel Borges]

Hi @Tanushree Maiti I managed to solve the problem by creating a new Integration Profile, the old one was a JWT. Thank you.

[Tanushree Maiti · Accepted solution]

Good to hear that @Gabriel Borges that your issue has been fixed.