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Adobe Integration error SAM

Gabriel Borges
Tera Contributor

10 hours ago - last edited 10 hours ago

Hello, we have SAM Pro and use the integration with Adobe. The client changed the contract and provided new information (Client ID, Organization ID, Client secret, and Organization ID). We have already configured the integration according to the documentation, but even so, clicking "Validate Connection" shows an error. We would like to know the reason for this and how we can resolve it.

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Tanushree Maiti
Kilo Patron

10 hours ago

Hi @Gabriel Borges 

 

1)First confirm what Authentication Type you are using - Oauth or JWT.

If Oauth,

2)Open the Connection , Check connection URL ,

3) Open you Oauth_entity profile for Adobe 

and share what are the different scope are attached with it.

  Also confirm, Mid server ( running ,UP) is attached with it.

 

refer: https://www.servicenow.com/docs/r/zurich/it-asset-management/software-asset-management/adobe-cloud-i...

https://developer.adobe.com/developer-console/docs/guides/authentication/

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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