Adobe Products

[AnikpreetS]

Hi Team,

I need some guidance regarding our recent Adobe integration in SAM Pro.

Background:

• We recently implemented SAM Pro and our initial goal was to load all Adobe entitlements into the system.

• The Adobe integration was completed successfully, and we are receiving data from the Adobe Portal into User Subscription.

Challenges Observed:

• After loading Adobe Creative Cloud entitlements into SAM Pro:

  • Some models are missing software discovery models (the field appears empty).

  • Some entitlements are loaded but the software installation count does not match correctly.

Question:

• Is it possible to achieve license compliance in SAM Pro without discovery models for Adobe only, or are they mandatory for accurate compliance reporting?

[ggaytan]

Hi AnikpreetS

This is expected out-of-the-box behavior. Traditional ServiceNow Discovery is not mandatory for managing SaaS products in SAM Pro. Instead, SAM Pro uses direct SaaS Integrations to bring subscription and usage data into the platform natively.

• Direct Integration: SAM Pro connects straight to SaaS provider portals through dedicated integration profiles to pull subscription metrics.
• Subscription Records: Imported subscriptions automatically create matching Software Models in the platform.
• No Discovery Models Required: Since the software is not locally installed or tracked on corporate network devices, ITOM Discovery or traditional Discovery Models are not needed to reconcile usage against entitlements.

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