Hello Community,
we import Adobe subscriptions through the Adobe Cloud connector. The subscription software model is:
Adobe Systems Photoshop Edition 4
License metric: User Subscription
The subscribed user is correctly resolved to a ServiceNow sys_user. A device assigned to the same user has the following normalized installation:
Adobe Photoshop 2026 27.5.0.13
Product: Photoshop
Version: CC 2026
Edition: Full
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However, the installation is still shown as non-entitled with the reason:
What is the supported ServiceNow SAM configuration for linking the user subscription to installations on devices assigned to the same user?
Should this coverage be established through the Subscription Product Definition,
DMAP, or another relationship? what is the best practice
?
Thank you.
