Alternatives for Tracking Adobe SaaS Usage in SAM Pro

AlejandraV60132
Tera Contributor

yesterday

Adobe has confirmed that usage data for Adobe SaaS products is not available through the standard SAM Pro integration.  

 

What alternatives does ServiceNow recommend for collecting and recording usage information in SAM Pro for Adobe SaaS products?

 

Are there best practices or supported methods (e.g., manual updates, custom integrations, API-based solutions) that can help maintain accurate compliance and optimization reporting?

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dreinhardt
Kilo Patron
Kilo Patron

yesterday

Hi @AlejandraV60132 ,

 could you please share any details about this conversation with Adobe about SAM Pro and your personal definition of Adobe SaaS usage? At the moment the tool is able to distinguish between Single Apps and CC recommendations based on „usage data“ from the portal. Some kind of usage/login details seems to be available to create these recommendations.

 

if there are any additional usage details available in the portal, but not processed by SAMP, you should raise a IDEA portal case and of course import and update this data into the instance would be helpful.

 

Thanks, Dennis

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