Asset and software Reclamation for the off boarded employees

suhasini
Giga Contributor

‎11-14-2025 07:51 AM

Hi Team,

 

Can anyone suggest the process for Asset and software reclamation of the off boarded employee in Zurich version.

 

Best Regards,

Suhasini

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3 REPLIES 3

dbook
Mega Sage

‎11-24-2025 01:01 AM

There is an OOB Catalog item and flow which supports this process across HAM and SAM. 

For more information you can go here: https://www.servicenow.com/docs/bundle/washingtondc-it-asset-management/page/product/hardware-asset-... 

My advice is if you have an existing leaver/offboarding flow, use it to call the OOB catalog item to handle Asset tasks. 

monica190
Tera Guru

‎11-27-2025 10:22 PM

Hi @suhasini 

Refer this Client Software Distribution 2.0 application

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Deepak Shaerma
Mega Sage

‎11-27-2025 10:34 PM - edited ‎11-27-2025 10:42 PM

Hi @suhasini 

Refer this link for a better understanding:

https://www.youtube.com/watch?v=NkkYl5SBrtk


Happy to help! 🙂

To help others in the community find this solution, kindly mark this response as the Correct Answer ‌‌✔️ and Helpful‌‌ 👍 .

Warm Regards,

Deepak Sharma

Community Rising Star 2025

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