Create New Entitlement widget is blank

k_whelan
Tera Contributor

‎05-15-2024 07:22 AM

We recently installed SAM Playbooks and Guided Setup and SAM Workspace.  When attempting to create entitlements through the Workspace, the 'Create New Entitlement' widget is empty. How do we resolve this? 

k_whelan_0-1715782970174.png

 

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2 REPLIES 2

Silvio_Marchio
Tera Expert

‎06-05-2024 03:49 AM

Hi @k_whelan, did you solved this ? I'm facing same issue 

 

kind regards

SM

k_whelan
Tera Contributor
In response to Silvio_Marchio

‎06-05-2024 06:45 AM

Solution was to have the ServiceNow support install the Software Asset Workspace in our instance.  We previously attempted to install this directly within our instance via installation of Software Asset Management Playbooks and Guided Setups (which was bad advice I had seen online).