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Function field function definiton

Hi,I need to show calculated value from other fields, so I have created new functional field, but now I struggle with the function. No idea what I am allowed to put in that function definition field, since it seems to be restricted to only limited nu...

Case State is automatically changing

Issue observed with snow ageing data. Tickets are not active as it were closed. but the status somehow has changed back to awaiting info or Open. Can someone help me with this? 

PooJAN by Giga Contributor
  • 292 Views
  • 2 replies
  • 0 helpfuls

Ignore installs and consider Resource value

Hi All, For a software model, we have software installations info but when reconciliation runs it should not consider Installations instead it looks for the value entered in "Resource Value" table. The entitlements also adjusted with metric as common...

Resolved! Resource Consumption License Metric

Has anyone used the Resource Consumption license metric on the entitlement form under the Common Metric group. I'm not sure how it should be used and what it is for and havent found any documentation to explain. Thanks

Karen54 by Mega Guru
  • 2006 Views
  • 5 replies
  • 5 helpfuls

Import Options Missing in Create Entitlements

I recently requested a new Washington DC PDI and installed SAM Pro plugins from ServiceNow including Software Asset workspace. Using the workspace when I go "Create Entitlements", the options to select a method are missing:                           ...

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Resolved! CI software that has not been Discovered for 90 days

If CI is not updated for how many days, the record in cmdb_sam_sw_install deleted?deleted?Currently, it appears to be deleted after 90 days.Do you know of any BRs or jobs that are deleting cmdb_sam_sw_install records?If you know of one, I would like ...

kuroiwa by Tera Contributor
  • 339 Views
  • 1 replies
  • 1 helpfuls

Functionality of Install conditions on software model table

Hi all. How to test the result of a software model record, after giving a software install condition to the particular software model. Where can the result be seen? Thanks for taking your time in reading this question. Looking forward for the solutio...

Anirudh29 by Tera Contributor
  • 248 Views
  • 1 replies
  • 1 helpfuls

SAM- Renewal calendar dashboard

Hi All, There's a discrepancy in my PDI on the renewal calendar in the software asset workspace, as its showing only the details of the software entitlement with subscription license type. Ideally it should consider perpetual licenses along with Main...

Reconciliation Failing

I've recently been seeing reconciliation jobs failing. Even when I try to run reconciliation by Publisher. Does anyone have any ideas as to what could be causing a failure or things to check? Thanks in advance.  

lward1 by Mega Guru
  • 4096 Views
  • 8 replies
  • 6 helpfuls

Software asset management reclamation rules

Hi Folks, i have couple of questions regarding SAM implemementation:1.In My System i have Microsoft SCCM configured in order to populate ServiceNow CMDB.2.All required plugins are installed for SAM.3.I have no data populated in software usage[samp_sw...

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AJAY BIRADAR by Tera Contributor
  • 1086 Views
  • 2 replies
  • 0 helpfuls

Software Metering

Hello Community, Does any have documented best practices on how their company turns on metering for software products for On -Prem, SaaS-Hybrid software in SCCM, JAMF and NextThink? 

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