Create New Entitlement widget is blank
We recently installed SAM Playbooks and Guided Setup and SAM Workspace. When attempting to create entitlements through the Workspace, the 'Create New Entitlement' widget is empty. How do we resolve this?
Forum Posts
Software packages in chinese and russian language
Hi folks,we've have few records in software packages table in chinese and russian language.and those records are not created manually.where can i find the source for these records ?
CI State is Retired but Still Most Recent Discovery Date getting Updated
Hi Team, I have retired CIs in the CMDB, but for some reason, the Most Recent Discovery Date field is still being updated. I have validated that these CIs are no longer in SCCM, yet they are still being discovered by the SCCM integration. Can anyone ...
Restrict if any field value starting with apart from 7
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow , Guys please help meIn a field I will be having series number starting with 7*Example745678697789 if field number starting with 7 series then only record should be created if not it sho...
Software Install condition on SAM for Servers softwares
Hello @peterikeda1 I wanted to use the software install condition for licensing SQL Servers on certain machines. Sometimes, we need to account license for SQL Server Enterprise at ESX host level (as it provides unlimited licensing when licensed at h...
Does the "Mid-less" version of ACC(DEX) support HAM/SAM?
If able to answer more broadly, does the "Mid-less" version of ACC accommodate all of the use cases that the "original" ACC does? Thanks in advance.
Robust Transform Map Issue Processed-State
I have Performed Robust Transform Map Steps Succesfully yet while Transforming it get Stuck in The Processed State , What Might be the issue Here..?
SCCM Integration
Hello All, we are using service Graph connector to fetch the data from SCCM to ServiceNow. We have some data source and import schedulers which we are using. We noticed that for data source SG-SCCM Software Last Used, we are fetching the metering dat...
How to upload the entitlement for major publishers
Hello experts Please help me to provide any suggestion/recommendation to upload the entitlement for IBM, Adobe, Oracle, Citrix, and VMWare. I need help with even getting the data into the import template accurately because these publishers are very c...
How should agents cite Software as a Configuration Item under Software Asset Management Foundation?
We were previously using the Legacy Software Asset Managment plugin (https://docs.servicenow.com/csh?topicname=c_SoftwareAssetManagement.html&version=latest), but have recently changed over to the Software Asset Management Foundation plugin (https://...
Resolved! How to restrict software
Hi, looking for the way to blacklist software to make it a restricted application. Gone into the Software model expecting to see the Blacklisted tick box under the Certified tick box, but it is not there. I have checked multiple software models and ...
Removal Candidate "User Subscription" field
I am unable to make a selection from the required field "user subscription" in the Removal Candidate form. What table does this to point to and why can't we see anything in our instance?
Not Licensable Discovery Models showing up as unlicensed installs in License Position Report
Issue: Software model in License Report showing as non-compliant when many licenses were available. The non-compliant SW was related to a disc model that was set to not-licensable. Solution:Solving required setting the relevant not licensable disc ...
Resolved! Microsoft Integration per device subscription reconciliation
We have entitlement for Microsoft Teams Rooms Pro (PPN V9B-00001) which has a Per Device license metric. There is usage coming in for those subscription from the MS Portal via the SN Microsoft Integration but this isnt being reconciled to the entitle...
Resolved! Reconciling Office 365 E3 subscription data with Microsoft 365 E3 entitlement
Hi, I was wondering whether anyone has come across/have the solution to how I can reconcile Office 365 E3 usage (coming from the Office 365 integration) with entitlement for Microsoft 365 E3? Office 365 E3 is essentially a component of M365 E3, alth...
