Software Asset workspace
How to make software asset workspace visible only to SAM ADMINS Thanks
Forum Posts
Configuring OAM
I have a requirement to embed options (Like clickable buttons) within email content (when sent from ServiceNow instance to user's mailbox) and when user responds with any of the options, we need to capture the response and update the target record ac...
do we need SCCM/Intune in lower instance to implement ham/SAM?
do we need SCCM/Intune in lower instance to implement ham/SAM?
Resolved! Email from the same sender and subject to ServiceNow (60-minute window)
Does anyone know how to configure (inbound email actions?) setup ServiceNow to send all emails with the same sender and subject over a 60-minute window to a single ticket instead of creating multiple tickets? For example, email 1 creates a ticket a...
Where does Total Spend calculate its data
Hello, I am working inside our Software asset analytics workspace. I am trying to understand what drives our software "Total spend" data. For example when I click into the Total Spend module (using Articulate as an example)From what I have read in S...
Resolved! Create entitlement and installations for a particular software
Hi. I need to take a software and create entitlement and installations for that particular software. What's the step by step process to create the entitlement and installations. Also when the reconciliation is run for a particular publisher will a ma...
Where can I found the CPUs that is showed in the CPU count field cmdb_ci_computer table ?
Where can I found the CPUs that is showed in the CPU count field cmdb_ci_computer table ? Do we have a separate table for it ?
Resolved! Filter flow with spoke or plugin
HI, Is there any option to see list of all the flows which are using particular action available in a plugin.For example. I am looking to see list of all the flows which are using action available in Microsoft Active Directory Spoke. Lookup group is ...
Resolved! doubts
which answer is correct for that question b or d ?????Which one of the following is true regarding Application Scope? All applications are automatically part of the Global scope Applications downloaded from 3rd party ServiceNow application developers...
Clarification on "License Duration" in the Entitlement Form
Hi AllI noticed the License Duration field in the entitlement form seems similar to the License Type field. Can someone clarify the real-world use case for the License Duration field? How does it differ from License Type, and when would both be used ...
Tracking third party application installation requirements
Within our organization we have hundreds of business applications and thousands of application services. However, we cannot look at an application listing to find out what the installation or system requirements are for installing and running that ap...
SamRepopulateSoftwareLifecycleReport is not defined causing SAM job to fail
After the Xanadu upgrade, the "SAM - Generate Data For Software Lifecycle Report " scheduled job began to fail every week. It now errors out with "ReferenceError: "SamRepopulateSoftwareLifecycleReport" is not defined.". Does anyone know if the SamRep...
SAM potential savings
Pls helpI am setting up a SAM POV, but not using integrations at this stage. I have created entitlements, software models, i have populated the sw_subscription tables and the reclamations table with licenses that can be removed. I have closed complet...
Removal Candidate for Unlicensed install doesn't remove the SW Install record when Closed Complete
We have recently begun generating Removal Candidate (RCC) for unlicensed installs. The RCC are generating fine. A tech is working with the user to uninstall the software from their computer.The tech goes into ServiceNow to the RCC, uses the Reclaim a...
Questions About Entitlement Management in ServiceNow SAM
Hi Community,I have a few questions regarding managing entitlements in the Software Asset Management module in ServiceNow, and I would appreciate your input:If an entitlement reaches its end date and I choose to extend it:Do I need to create a new en...