Hi all,
Our Microsoft Entra ID integration is otherwise working, but one directory job has been stuck in "In Progress" for over three weeks and has halted the whole nightly sync chain.
Environment / details
- Table: directory_job_log
- Job: Microsoft Entra ID - Download Groups
- Stuck record created: 25-08-2026, never updated since
- Duration: empty | Error message: empty
- Parent job table: directory_sysauto_script
How the chain runs
Microsoft Entra ID - Download Users is the directory job (Run = Daily). Download Groups is On Demand and is invoked by the chain after Users completes. Because the 25-08 Groups run never finished, Users has not run again either — nothing has synced since.
My questions
- Is it safe to clear the stuck record by script — i.e. setting Status off in_progress on directory_job_log?
- Where does the integration persist the Graph delta token between runs, and can it be reset to force a clean full sync?
- Has anyone seen Download Groups hang silently like this with no error written to the log table?
Any guidance appreciated — particularly on whether a manual status reset is supported.
Thanks!
