Health Check Dashboard not visible in Success Portal

[Gavin Hughes]

Hi all,

Has anyone had any issues with the Health Check dashboard displaying in the Success Portal? We have the latest ITAM Health Check application (2.3.2) version installed in a lower instance. We have admin access, but the dashboard is not displayed.

The only dashboards in the Success Portal are Overview, Value Builder and Product Setups.

Regards,

Gavin

 

[Gavin Hughes]

Hi Liam,

Thank you very much for taking the time to reply to this.

We raised a support ticket with Now Support, and they were able to fix the issue in our Dev instance by repairing the Sam workspace plugin you mentioned above. What we hadn't been able to identify, though, was why our internal admins could not see the plugin to repair it in the higher instances.

ServiceNow hadn't mentioned the maint role to us, so we will investigate this now and see if our platform team can repair the plugins with this role.

Thanks again,
Gavin

[abby_singh786]

Hi Gavin,

Try to the below Resolution:

Check Roles and Access
• Confirm that the user has both admin and sn_itam_health_check.user roles.
• Go to the User record > Roles tab and validate.
• If missing, add the required roles and re-log into the instance.

Check Success Portal Dashboard Configuration
• Go to Success Portal > Dashboards.
• Validate that the “ITAM Health Check” dashboard is listed and not inactive.
• If missing:
• Go to Performance Analytics > Dashboards.
• Search for dashboards related to ITAM Health Check or sn_itam_health_check.
• Check the “Active” checkbox is ticked.

Verify Application Scope
• Ensure you are in the Global Scope or ITAM Health Check scope, not restricted by another scoped app.
• Switch using the scope selector in the top-right corner of the UI.

Check Module Visibility
• Navigate to Application Menus > Success Portal.
• Under Modules, check if the ITAM Health Check dashboard module is present and active.
• If not, manually create a new module:
• Link it to the dashboard via the module configuration.
• Set Visible to roles: admin, sn_itam_health_check.user.

Clear Cache and Reload Navigation
• Run these scripts in the Scripts - Background module:

 GlideCacheManager.invalidateAll();
GlideNavigation.clearMenuCache();

• Then, log out and log back in.
  
  Validate with OOTB Data
  • If you’re in a lower instance, ensure that foundation data is not removed or corrupted.
  • Try importing OOTB dashboards from Update Sets or the Application Repository.
  
  Review Logs
  • Go to System Logs > Errors and check for any loading errors tied to the dashboard or module.
  • Look for script includes or dashboard loading issues.
  
   Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.