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Health Check Dashboard not visible in Success Portal

Gavin Hughes
Tera Expert

‎04-15-2025 03:03 AM

Hi all,

 

Has anyone had any issues with the Health Check dashboard displaying in the Success Portal? We have the latest ITAM Health Check application (2.3.2) version installed in a lower instance. We have admin access, but the dashboard is not displayed.

The only dashboards in the Success Portal are Overview, Value Builder and Product Setups.

 

Regards,

Gavin

 

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5 REPLIES 5

Gavin Hughes
Tera Expert
In response to Liam Allport1

‎06-16-2025 06:42 AM

Hi Liam,

Thank you very much for taking the time to reply to this.

We raised a support ticket with Now Support, and they were able to fix the issue in our Dev instance by repairing the Sam workspace plugin you mentioned above. What we hadn't been able to identify, though, was why our internal admins could not see the plugin to repair it in the higher instances.

ServiceNow hadn't mentioned the maint role to us, so we will investigate this now and see if our platform team can repair the plugins with this role.

Thanks again,
Gavin