Hi Team, service operation workspace level when incident opened then we have "agent assist" customer

[AA6]

Hi Team, service operation workspace level when incident opened then we have "agent assist" customer is trying to search KB numbers it is not showing when typing keywords it is showing i need to show KB Numbers under search.

[Ankur Bawiskar]

@AA6 

agents are not necessarily required to remember KB numbers, they will be able to directly see the relevant KBs

But I was able to search with number

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[AA6]

@Ankur Bawiskar Thank you for your response 

But user want to search KB numbers where can we Enable please help me

[Ankur Bawiskar]

@AA6 

I am able to search directly OOTB in my instance.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏