How do Microsoft Upgrade Licenses work in ServiceNow?

ClayB
Tera Contributor

We are currently reviewing/cleaning-up data from our recent MLS import. OS licensing is currently on the radar and I noticed that only one of the ten OS entries under License Summary have entitlements. This appears to be due to the fact that the other entries are either upgrade or upgrade w/maintenance. 

 

If we take Windows 10 Pro as an example with 30 upgrade licenses and almost 3,000 upgrade w/maintenance. How would we get these licenses into the system in order to show proper compliance status? It doesn't appear that you're able to create an upgrade entitlement manually for this particular software model.

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