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Software Suite Structure and Software Model relationships

@SrinivasRamanu1  I've attempted to research relevant ServiceNow documentation/training, YouTube videos, and forum posts for clarification on multiple SAM reconciliation topics.  Are there suggested resources that expand on SAM topics to assist in tr...

Activity section

I'm having one form and on that having request approval UI action once assigned to click on it approval will goto the another user once that user approved from self approval then on activity tab of form its showing approved by system instead of user ...

Community Alums by Community Alums  
  • 414 Views
  • 6 replies
  • 0 helpfuls

Resolved! How can we get the cost details automatically in the system

Hi, I am looking for a solution where I want the cost details of all my software spends and single unit price of rights. I have seen this good slide(attached) on "How SAM works on a high level" and there are three different ways what you have shown1-...

Function field function definiton

Hi,I need to show calculated value from other fields, so I have created new functional field, but now I struggle with the function. No idea what I am allowed to put in that function definition field, since it seems to be restricted to only limited nu...

Case State is automatically changing

Issue observed with snow ageing data. Tickets are not active as it were closed. but the status somehow has changed back to awaiting info or Open. Can someone help me with this? 

PooJAN by Giga Contributor
  • 349 Views
  • 2 replies
  • 0 helpfuls

Ignore installs and consider Resource value

Hi All, For a software model, we have software installations info but when reconciliation runs it should not consider Installations instead it looks for the value entered in "Resource Value" table. The entitlements also adjusted with metric as common...

Resolved! Resource Consumption License Metric

Has anyone used the Resource Consumption license metric on the entitlement form under the Common Metric group. I'm not sure how it should be used and what it is for and havent found any documentation to explain. Thanks

Karen54 by Mega Guru
  • 2170 Views
  • 5 replies
  • 5 helpfuls

Import Options Missing in Create Entitlements

I recently requested a new Washington DC PDI and installed SAM Pro plugins from ServiceNow including Software Asset workspace. Using the workspace when I go "Create Entitlements", the options to select a method are missing:                           ...

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Resolved! CI software that has not been Discovered for 90 days

If CI is not updated for how many days, the record in cmdb_sam_sw_install deleted?deleted?Currently, it appears to be deleted after 90 days.Do you know of any BRs or jobs that are deleting cmdb_sam_sw_install records?If you know of one, I would like ...

kuroiwa by Tera Contributor
  • 371 Views
  • 1 replies
  • 1 helpfuls

Functionality of Install conditions on software model table

Hi all. How to test the result of a software model record, after giving a software install condition to the particular software model. Where can the result be seen? Thanks for taking your time in reading this question. Looking forward for the solutio...

Anirudh29 by Tera Contributor
  • 283 Views
  • 1 replies
  • 1 helpfuls

SAM- Renewal calendar dashboard

Hi All, There's a discrepancy in my PDI on the renewal calendar in the software asset workspace, as its showing only the details of the software entitlement with subscription license type. Ideally it should consider perpetual licenses along with Main...

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