Hi all, bit of a noob to Sam Pro. I am looking at running a bulk import of entitlement but struggling to understand why the template does not match all the fields displayed in the entitlement details i.e. when double clicking on an entitlement entry...
Hello All - During the Service Graph for Microsoft SCCM import, COMPANIES entries are being automatically created every day from the Software import.We spent a lot of time cleaning up the Companies table and I am looking for a quick solution to suppr...
Is the new Hardware Asset Manager Workspace only available in HAM Pro? If it's available as part of the main release, how do we enable it? It's not showing up automatically like some of the other workspaces.
Hi Team , We are currently implementing Software Asset Management (SAM) for a customer and would like to know where we can find the list of vendors and software supported by ServiceNow for SAM. Thanks in Advance,Subin
Hi experts, I have a doubt regarding software installation table. There is two fields 'unlicensed install' and 'Active Install' , what is difference between it . If I install a software in my device after discovery process what will be the state of t...
Since no documentation exists on this, i thought I had figured out how to do this but it does not seem to be working 100%. We have SnagIt, something we started purchasing decades ago so a lot of our licenses started at version 9ish. We maintained a...
Hello, As explained in the documentation: https://docs.servicenow.com/en-US/bundle/utah-it-asset-management/page/product/software-asset-management2/concept/sam-license-workbench.html and having installed SAM Pro in Utah, I cannot find the License Wor...
Hi, Our instance has been upgraded from Quebec to Sandiego. When we run the reconciliation, the progress reaches to 100% but, with status as Failed. Looked at the system logs and the following is displayed. Please let me if there is any resolution...
Hello Everyone,Please help me to resolve the issue related to entitlement import, I am not getting any option after clicking "Create Entitlement", it is not showing any option however earlier I was getting 3 option "Guided Step-by-Step Walkthrough", ...
In my PDI I observed that display name have been changing by default by doing modification to the manufacturer, edition, version and name where as in my company dev instance though I given edition its not getting modified but working for version, man...
The license metric for this is a Storage Capacity Unit (SCU) but this is not currently supported as part of the IBM PP (as far as I can tell). Is the only option for now to create a custom license metric? Anyone come across this yet?__PRESENT
Hi, we have configured an integration with Azure Portal to import Microsoft 365 subscription and time usage. when running the 'sam-import 365 user subscription' the data is imported on the samp_sw_subscription table, when we run the 'SAM- Collect ...
I have a question about the SAM table structure.What is the difference between sam_sw_product_lifecycle and sam_sw_model_lifecycle?Are both of these tables updated by the content library? Looking at my instance, I see that there are no records in the...
Hello. How can we retrieve the software model information for Adobe Featured Restricted Licensing (FRL)? I would like to know which device/s it is installed.We've integrated the Adobe subscription licenses to ServiceNow and created a one-way sync fro...
Hello Please, according to Servicenow docs, Renewals calendar view shows only upcoming and expired renewals with Contracts expiring in 90 days or fewer. is it any possibility to extend it ? reference:https://www.servicenow.com/docs/bundle/washingto...