We purchased TechSmith Snagit licenses with maintenance. We created software entitlements for these licenses with the license type of Perpetual + Maintenance. During the first year, we were eligible for an upgrade to the next version with the mainten...
Please can anyone help with information about a field in the Software Model [cmdb_software_product_model]. There is a field named "Include In Software Inventory" which takes the value true or false (check box in the form). Unfortunately the product ...
I would like to know when the normalization process is performed.According to the documentation, the normalization process takes place when a new discovery model is created.Let me consider the following situation.Suppose a discovery model record is ...
cant create an entitlement in SAM Version Washington. IS this a known bug?When i click on next, nothing happen
Hi, I am trying to find out if there is a way to create a report that shows the trend for the licenses for software assets? What they are wanting is to see the growth of the licenses for each of the software assets. For example, last month there we...
Looking for feedback on the OpenLM plugin within ServiceNow: 1. What it easy to install?2. Easy to integrate the data into the SAM workspace along with performance analytics Any lessons learned that you can share?
Hi community! We integrated ILMT(APIs v2) with ServiceNow and we have visibility of the three tables as shown in the list and printscreen below:Peak Consumption By ProductPeak Consumption Breakdown By DeviceILMT Discovered ComputerIn the workbench vi...
I need to know where is this form or request stored. I don't believe is a custom form, and I can't find it in UI Builder or anywhere in the instance. Maybe I'm looking in the wrong places. This is related to the license operations tab on the Sowftwar...
Could someone advise on the following When an asset is marked as retired and the data is wiped, how does Service Now know that the asset is no longer "In Use" so that the software can be removed. Discovery will look for a device and we can see what i...
Hi Can someone help me with the conditions to be met for the Revert Normalization UI action on Software Discovery Models. I am able to see this button for most of the discovery models but it's not visible on some of the discovery models. Also the di...
Hi, My company is now using Intune as a discovery source, which means that the software installations table now includes many handheld devices. We do not want to manage the software on these devices, so can anyone advise how we would prevent the soft...
Good afternoon!My org has initially thought HAM and SAM would be useful. It doesn't seem like a cost benefit analysis was done on ITSM Asset management vs HAM&SAM, and we assumed that there were no asset management capabilities with ITSM. Our asset c...
We are using ServiceNow SAM Pro.There are two tables where the PPN is stored. - Software Product Definition[samp_sw_product_definition]- Subscription Product Definition[samp_sw_subscription_product_definition]When registering an Entitlement[alm_licen...
Hello, I would like to know the SAM Pro will still pick those software installs that has false Active install status when computing the Software Compliance report? Thanks!
