Hi All,I am facing an issue where the Schedule job SAM - Identifying New Reclamation Candidates is running but not creating any removal candidate records. Can any one help me with the debugging process so that I can find the root cause.Thanks,
Can you direct me to where i can import software models. Entitlement imports are easy to find, but i cannot locate the same facility for sofware models. Thanks
Hello, I need to perform an audit of all installed commercial software and compare with the content library data to identify product versions that are not found in the library. What is the content library table to validate against, and does anyone h...
Hi folks,1. Do we need to create records into software counter table manually or is there ant script/ schedule job/discovery/integration which will create records into this table automatically?2. I've noticed that records are being updated by system ...
Hello, Could you please advise on a limit of rows for exporting the "User Subscription" table under License operations? We currently have over 26k rows and it does not appear that we are able to export all of the data, whether by download or email. T...
I am trying to make my CAL Licensed but It's not working I have defined my CAL is coming unlicensed can anyone help me to define my client Access properly
Hello, how do you guys do basic metering (last used date) of software on terminal server environments?I checked the documentation and couldnt find any best practice. Is this "user assist stuff" even a viable option on a terminal server? https://docs....
Anyone using samp_sw_resource_value for declared usage? It's relatively new. We use samp_sw_client_access today for manually declaring usage in a simple way. I'm curious if anyone has looked at strengths vs. weaknesses. One strength of resource_value...
Hello, I have a cost of X assigned to a Software Model and that SW Model is assigned an entitlement record with no cost assigned to it. Is it possible to use the cost of that SW Model for the entitlement and license reconciliation? How would I do tha...
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow or anyone please help me guys Can you please help me I have flow1st action will send the output 5th action step as a input value if no match match 5th action is failed saying no recor...
Under what conditions do I need to create a Client Access record?I have observed that the CrowdStrike integration creates a Client Access record automatically.I have observed that no other Software Model creates a Client Access record.Are there condi...
Can anyone tell me or point me in the direction to understand the meaning of the selections in the drop down for "Status" in the Software Models? (Divest, Emerging, In Production (I can guess this one), Invest/Maintain, Not Allowed, Retired, and Sold...
Hello!I'm curious about how other ITAM teams are leveraging the Performance Analytics module to report on their data? I have the SAM Content Pack activated, but I wanted to see if there were any particular reports/metrics/visualizations that teams ha...
I'm trying to create an Entitlement record in ServiceNow SAM.How do I create and manage Entitlement record with different subscription periods for the same software model?e.g)Contract 1 : AA License / SaaS / 24. January to 24. December / purchased ri...
Hello Everyone,I need to see the following KPI/Dashboards available OOB in ServiceNow.1. Deployment collection across EPC, JAMF, SCCM, CMDB, Tanium2. Blacklisted Software usage dashboard.Where can the above data can be seen in dashboards in serviceno...
