How should we define a criteria to exclude those devices from license calculation

[kiran kumar m1]

There is no defined process of HAM in customer environment,  which means they are not managing the status of devices in servicenow.And the inactive devices will also consume sam licenses.How should we define a criteria to exclude those devices from license calculation

[Tanushree Maiti]

Please refer this links, see if it helps you:

Exclude assets • Zurich IT Asset Management • Docs | ServiceNow

Hardware Asset Management license exclusion • Zurich IT Asset Management • Docs | ServiceNow

[dreinhardt]

Hi @kiran kumar m1 , please keep in mind, that the exclusion does not solve the problem of thousands of outdated sw install records - sure it will exclude but records are still there. 

if customer is not using the logic/lifecycle - please check if you could use it and set the Install state to “Retired” for these devices, to trigger the automated BR to remove software.

 Best, Dennis