How to send an one email notification to multiple users in service now

[SSA1]

I am having an issue where, email notification will be sent to multiple users separately. which means let's say there are 10 users, same email notification will be sent to each user separately, so there are 10 email notifications will be generated in the email logs.

I want add a requested user to CC, but due to above issue when I add a requested user name to CC, 

Requested user will get 10 emails.

So as a solution is there any possibility to add 10 emails to a group , so only one email notification will be sent to the whole group so that requested user ( CC user) and all the members in the group will get only one email notification. Any guidance or advice is highly appreciated !

[Abhishek77 · Accepted solution]

That is right, you create a group with all the users and add that group to the email notification like below. All users will be sent in a single notification.

If you want you can cc the email by this script too 

 email.addAddress("cc", "john.copy@example.com","John Roberts");

Please mark the response as Helpful/Correct, if applicable. Thanks!

[CristinaG]

Hi there, 

For me if I add the group, the notification is only sent to the email associated to the group and not the recipients.

How can I fix this?

[Abhishek77]

Hello,

I just wanted to check if your issue is resolved?

If yes can you please mark my above reply as Helpful & Correct?

Thanks!