Import / Transform map not accepting non-english language

[jnt-cnt]

Hi Community,

I am trying to import SW Entitlement Data (in Japanese) but am currently struggling with importing the license metric.

The issue I'm facing is that the license metric does not accept Japanese characters and only accepts English options, even though Japanese options are available as OOTB in ServiceNow.

Is there a simple way to import this data without translating the original from Japanese to English?

Kind regards.

[Community Alums]

HI @jnt-cnt ,

Please refer to this solution : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1644382