Hello ServiceNow Community, I hope this message finds you all well. I'm still relatively new to using ServiceNow, but I'm learning quickly and excited to explore its capabilities further. Recently, I stumbled upon a configuration in our ServiceNow in...
Hi All, We're presently in the process of uploading entitlement data for SAP and have come across an issue where the SAP license metric doesn't align with the software model. Specifically, it states that the combination of the metric group 'SAP' and ...
hi,I am unable to view any records in cmdb_sam_sw_install mapping table. These records were loaded by Admin through xml import, Admin was able to see them but I am unable to see. I don't see any security related warning on list view. Any thoughts why...
Hello Experts, One of my client publishes their software models for software requests. Recently they came across some duplicate items in the software model table where some were created locally by the client itself to be able to publish the items in ...
My organization implemented HAM Pro in Tokyo and recently moved to Utah and realized there was a shift in the HAM Pro licensing model from just deciding to opt-in/opt-out of the four resource categories of Computer, Server, Network Gear, and Mobile D...
What table do the Publishers that show up in the Software Asset Workspace under the License Usage tab reside on? How can I get a list (count) of the Publishers that show up under the License Usage Tab in our Software Asset Workspace?I need to create ...
Hi All, Currently ServiceNow is integrated with Flexera One and publisher details, computer, software details, hardware models, software models etc. are coming from Flexera. These data in Flexera are coming from SCCM and other sources.Now we are pla...
Hi Community, Can anyone please help to know the purpose of each and every job in scheduled jobs of software asset management. Thanks,Spandana.
Hi @Ankur Bawiskar Thanks! as requested.I have following your guidance from your older thread :https://www.servicenow.com/community/itsm-forum/adding-catalog-item-variables-into-report/m-p/269190...Currently i working on Utah version, the requirement...
Hello, I have two questions about User Allocations of a Software Entitlement Question 1, When the License metric of a software entitlement is "User Subscription" or "Per User", the "User Allocations" Tab is shown up. In the "User Allocations" Tab, I...
Hi all, I'm back with yet another question re how to either merge of ignore specific software Installs from cmdb_sam_sw_install, or some other option, or best practice. Below is an example of what I am trying to accomplish. This is with AutoCad, ho...
Hello SAM expert, Good Day to all!I am again here with a problem statement and looking for a solution.The complete problem statement is : The use case is:The requester will make a request for software from a service catalog request or via an order gu...
Hi Everyone, Please kindly share the guidance how to create custom report with type list without change any filter on the asset list (alm_asset.list)for example the list of the asset will still look like this on the first picture, but the report wil...
Hi,We already have ITSM HAM installed, now we want to configure and use HAM pro. in service now. So do we've any documentation for such implementation?Regards,Sharath
The data for Subscription Users in ITAM Licensing > ITAM License report are pulled from samp_sw_subscription table but however not all users listed here are active in sys_user table. Do we know why ServiceNow takes inactive users into account for lic...
