Hi All, We have a requirement to create two custom fields in task_sla table record.-> First field - Duration in hours ( We need to get the value of this field as the hours format of the "SLA Definition duration" field value. eg:- if duration is 2 day...
In one of our client, they have a platform called "Violation Platform" and under it they have many applications like vcenter...etc. How to link these application licenses under Violation Platform in ServiceNow?
Hi There,I recently finished ServiceNow SAM Fundamentals(Utah Release) and planning for CIS-SAM certification. Before that I would like do more hands on in detail to get more experience and be familiar with the platform. Would be great help if anyone...
When creating a reserver entitlement from the workspace. The actual record producer form appear and not the record producer. But when not in the workspace it works fine.This is an out of the box configuration not sure what needs to be changed in the ...
We have successfully integrated ServiceNow with Okta for SaaS license management. The connection is established, and data is being received from Okta. However, the OAuth access token is expiring every hour, requiring us to click on the 'Get OAuth Tok...
Hi, I observed that the install count for software model is not getting updated though there are actual installs? I have already checked the below: 1. The software model has more than 10 matching discovery models and each discovery model has associat...
We have successfully integrated ServiceNow with Okta for SaaS license management. The connection is established, and data is being received from Okta. However, the OAuth access token is expiring every hour, requiring us to click on the 'Get OAuth Tok...
Guys @Community Alums / @Ankur Bawiskar / @Dr Atul G- LNG or anyone please help me with below scenario how can I achieve this , ServiceNow on-primise network is a standard servicenow discovery within IP range. This is existing however needs a valid...
I'm having an issue with SAM Pro's unlicensed install calculation, and it may be due to a simple issue, but I wanted to check here first. I've Manually Normalized all Partially Normalized discovery models for our instance. After, I verified the Adobe...
Hi Community, Firstly, we should write a script to limit approval once reached purchased right in one entitlements. Firstly we should query the current members of the AD group and then count the number of purchased rights in one entitlements. Compare...
was going through "Reserve entitlements from existing Microsoft Office 365" chapter. Did not understand what is meant by "Reserve Entitlements"? How is it different from normal Entitlement?
Hello All,Software installation table has duplicates record with same installed on name, display name, source but with different versions. For e.g. SCCM they have duplicates records but different versions. They are having the lower and latest version...
Hello Experts, @Daniel Slocum I would like to understand in below example why we are not able to make any allocations even when the entitlement is active (status = In use) and there are no existing allocations added to it. We have brought this entit...
Hi Experts, I am checking the field "Install count" in Software Models table, when this field will be updated? which script will update this field and how frequent it will be? I see a discrepancy with count when I report on cmdb_sam_sw_install table ...
Hello, may I please get some guidance in relation to using our SAM Pro to manage expiring subscription licenses.The outcome I'm trying to achieve is collect the consent of users holding an expiring license and the drive a workflow from there to manag...
