Integration of Microsoft Copilot Usage Reports into ServiceNow

[Ravi Shekhar]

We currently have an integration set up with Office 365 , where we are receiving usage reports for few Microsoft products into our ServiceNow table “samp_sw_o365_usage_report.” We are now looking to implement a similar integration to capture usage reports for Microsoft Copilot within our ServiceNow instance.
The goal is to automate the process of importing these usage reports from Microsoft 365 Copilot into ServiceNow, in a manner similar to our existing Office 365 integration, and to do so without the need for manual file uploads. We aim to achieve a seamless data flow between Microsoft 365 Copilot and ServiceNow.

Could you kindly provide the following information:
1. The steps required to automate the collection of usage reports for Copilot from Microsoft 365 into ServiceNow.
2. Any integration requirements or prerequisites for establishing the connection between Microsoft 365 Copilot and ServiceNow.
3. Documentation or configuration guidelines for setting up this integration.
4. If applicable, details on the APIs, endpoints, or connectors that should be used to retrieve the usage data.
5. Potential challenges or considerations that we should be aware of in implementing this solution.

@Ankur Bawiskar @Runjay Patel @Pradeep Sharma @Kamini Kansal 

@Brad Tilton @Allen Andreas @Harsh Vardhan @Chuck Tomasi

[Runjay Patel]

Hi @Ravi Shekhar ,

You can refer below thread for this integration. It has step by step guide to set up Copilot integration with ServiceNow.

https://learn.microsoft.com/en-us/microsoft-copilot-service/servicenow-integration

https://www.servicenow.com/community/virtual-agent-nlu-articles/microsoft-copilot-integration-with-n...

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Runjay Patel - ServiceNow Solution Architect
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[Ravi Shekhar]

Hi Runjal ,

Here our aim is that to get usage report of copilot on ServiceNow Table "samp_sw_o365_usage_report" . we are currently looking for assistance with the integration process of Microsoft 365 Copilot and ServiceNow Software Asset Management (SAM). Specifically, we would appreciate guidance on the following:

1. Step-by-step integration process for connecting Microsoft 365 Copilot with ServiceNow SAM, including any configurations or prerequisites that we need to fulfill .
2. Required documentation that you mentioned, including technical details on authentication, API configurations, and any best practices related to this integration.

[SrinivasRamanu1]

hi @Ravi Shekhar  This feature is available in Xanadu

https://www.servicenow.com/docs/bundle/xanadu-it-asset-management/page/product/software-asset-manage...

Topic: 

Upload the Microsoft 365 Copilot, Visio Online, and Project Online usage reports to your ServiceNow instance

[Lenny Williams]

What is the work around if you are on Washington!