Hello,My company is looking into removing duplicative software and I am curious how others have gone about analyzing this in SAMPro. I know there is a feature in Spend Detection, but I don't think that is really the best option. Has anyone setup a re...
HI All, I have the requirement as follows. 1. A custom filed called "Data Center" is created on cmdb_ci_server table and the field is reference to cmdb_ci_server. From the list view user selects the data center field. So that it should create a relat...
Hello, I am working on adding User Allocations to a Software Entitlement. I am trying to find a functional way to take the data from my spreadsheet (user email address or user name) and target to the User Allocations table in that Software. I've crea...
I'm hoping this is already possible, but since I can't find any articles about it, I doubt it. Is it possible to allocate/map users for a specific software subscription identifier to an entitlement in SAM Pro? Otherwise, I'm left to do update sets an...
Hi all, I'm trying to create a report that shows all CI in the class 'computer' which do not have running software assigned. The aim is to identify the shortfall in terms of software discovery so I can isolate and address them. So far I have tried ...
Hello Experts @Ankur Bawiskar @Daniel Slocum We have few custom products needs to be added in content library and have opted for content service. We have opened HI case with ServiceNow support to get these added by content team. But suppor...
Hi All,Happy New Year!I need assistance on below query related to reference field: I have implemented a custom reference field in sc_task - this reference field reflects the available hardware assets from alm_hardware table. I need to make the pop-up...
Hi All,Happy New Year!I have a query regarding HAM module implementation. Let say a customer is managing hardware inventory manually and their entire inventory has been imported into HAM module during implementation. Now, how can we validate that the...
Hi Teamcan any guide , how to use the LOOK UP MULTIPLE CHOICE in catalog items creation
I am trying to modify list layout on alm_asset table form configure > List Layout but the changes are not getting reflected in the list view. I edited and saved by clicking 'Edit this view' but its not working, any help is highly appreciated.
In the Software Installations table, there is a column called "Software Model Source" which currently is showing two values: Automatic SMR creation and Calculator. Does anyone know what do they mean? Thank you!
Hello! We have active Maintenance entitlements to support the Perpetual+Maintenance entitlements. However, these Maintenance entitlements are not shown in the SAM Workspace. It only shows the Perpetual+Maintenance or the Maintenance entitlements. May...
Hello! I am relatively new to the Asset Management field and would value insight into how software models, application models, maintenance models, contracts, software entitlements, and software assets are related. Does anyone know where I might be ab...
Hello experts! Does "Create CI on insert" business rule prevents duplicate inserts? We have this BR enabled, but still when we try manual and Insert and Stay record creation, the system is NOT prevent from creating duplicates for any process. Any ide...
Hi SAM Pro Superstars,We're implementing SAM Pro for a client who has SCCM 2016 integration up and running (migration to SCCM Service Graph Connector is out of scope). We ran sanity checks on data we see in ServiceNow in cmdb_sam_sw_install and cmdb_...
