We have PPNs and Products which are not in the content library - What are the information needed when submitting a Hi ticket to have our unrecognized PPNs and Products onboarded in the content library? We do not want to create custom objects as much ...
Hi all, I was wondering has anyone has experience in adding custom choices for License types other than the list below.Does license type affect the reconciliation process, and what would be the effect of adding a custom license type? License typePer...
Hello, We have recently installed SAM pro plugin along with Service Graph Connector. We had sccm 2016 before. Everyday now scheduled import runs and data gets pulled in CMDB tables through robust transform map. However we are unsure how/where data is...
We are using the CIS suite for our Windows server Licensing, The entitlements are set to Per Core (with Cal), We can't get the Workspace to show compliance for our Windows Server 2019 or 2022. I also notice that the software models for Windows Server...
Hi ServiceNow Forums! I am working on an integration with Flexera App Broker. We have configured it to connect to our ServiceNow instance to not only synchronize catalog items (via the Flexera App Update Set) but have enabled it to create a Request ...
We are using the original SAM plugin (working on an upgrade to Foundation or Pro), but I want to be able to track and report on software that has been approved for use in my organisation, and conversely software that has not - possibly with a view of...
service graph connector for MS SCCM- is not loading all software data into s/w, stagging table shows all data but final data is not there in software instance tabe. removed s/w also dont so any thing revmoed.
Hello, Anybody know why there are no contracts listed for a user with contract_manager role?
Hi All, Attached is the screenshot of Software Asset Source Task (Out of the box in SAM Pro). I have to modify this "Purchase" interface and need to make "Stockroom" field as read-only (non-mandatory)Need help to understand where and what changes I n...
The procurement plugin uses the Source Request workflow to generate a single procurement task to source ALL software items on a request.Has anyone configured the Source Request feature to generate separate Source Requests to different groups based on...
Which of the following are valid on Import errors (vs. after import) when using the automated entitlement import feature?
Looking for thoughts/opinions on best practices for Entitlements on Software Models.Is it best to create a new Entitlement when new licenses are purchased? Or just update the Purchased Rights on the existing one?Example: 10 licenses are purchased und...
Hi all, I am trying to map installdate value from Tanium source to Software Installation of ServiceNow. But I am getting the error "Mapped attribute from 'ci_installed_application' branch. Mapping from the 'ci_logical_disk' branch of the data is not ...
I am wanting to upload an export from another application of all of our software contracts into ServiceNow. Is it possible to perform a bulk upload to the ast_contract table if we have all of the required fields ? If so, is there a template ?
Hi all,I am wondering what specifically drives Publisher availability in Software Asset Workspace \ Software Asset Overview \ License Usage & Reconciliation choices? We are starting out, and have NO entitlements yet, but can still see Publishers list...