Hi Community,
We're currently experiencing an overage in our ITAM licenses in our ServiceNow instance, and upon investigation, it appears that a significant number of mobile devices (specifically iPhones and iPads) are being discovered and categorized under the Resource Category: End User Computers.
This categorization seems to be contributing to the license overage, as these devices are being counted as licensed assets.
My questions are:
- What could be the reason ServiceNow is categorizing mobile devices like iPhones and iPads as "End User Computers"?
- Is this behavior expected based on default Discovery or CMDB classification rules?
- What steps can we take to correctly classify these devices to avoid unnecessary license consumption?
- Are there best practices or configuration changes we should consider to prevent this issue in future discoveries?
Any guidance or shared experiences would be greatly appreciated!
Thanks in advance.
