SAM Pro "Related Entitlements"

Can anyone tell me how to "unassign" a record from "Related Entitlements". I do NOT wish to delete the related entitlements. It needs to be reassigned it to a different record.  Thanks,Cathy

SSO login issue with salesforce integration

Hi all  As part of SAM pro implimentation i have to integrate Salesforce, but when i try to integrate with SAAS integrattion , but the client has SSO login configuration due to which i am not able to log in tot he salesforce to allow the data to flow...

CrowdStrike Integration failing after Yokohama upgrade

Hi All,We have upgraded to Yokohama and have followed the instructions in the Yokohama release documentation relating to CrowdStrike (including deleting the previous entitlement and recreating using CrowdStrike license metric group and Sensor Subscri...

"Condition name" & "Unit of Consumption" and in Software Entitlement Import Template in SAM Pro

Hello All,Can anyone help me to understand the exact definition of these field in the entitlement import template?Wanted to understand the use of Condition Name and Unit of Consumption so that I can we decide if I can skip or need to update these fie...

Thousandeyes entitlements

Does anyone know what type of license metric to use when entering an entitlement for the following Cisco Thousand eyes software models Cisco ThousandEyes subscription (TE-SUB) Cisco ThousandEyes - Internet Insights per Package (TE Insights)Cisco Thou...

Partially Completed Status on Reconciliation

Hi All. In the reconciliation results table (samp_reconciliation_result) the status is displayed as partially completed. What does partially completed signify?  I want to gain more insight on this (partially completed )status. Thanks for taking time ...

SAMPro - Is there a way to have the app create selective software models?

Hello,When implementing SAMPro, ServiceNow suggested that we not enable automatic software creation for licensable products due to the potential volume.  Is there any way to allow the system to automatically create software models, but perhaps by a s...

getting service portal screen blank

Hi I'm working on service portal and I the  cloned "jny create journey home" after cloned and added the widget in page designer and added my custom code at that time also the UI screen is working fine but later when i removing the unnecessary my cust...

Microsoft 365 Office Software Normalization

I'm surprised I couldn't find anything on this already. Has anyone not noticed that the 365 Office components such as Excel and Word are automatically normalizing to 2019 Versions rather than 365 ? Its clear from the discovered version that its 365, ...

The Great Content Service Swindle

My frustration with SAMP continues to grow. I raised a question earlier regarding Adobe Acrobat showing as non compliant because software is found on our estate when that software was installed as part of a subscription. We raise a ticket asking why ...

What will be the license type for product that has unlimited licenses purchased for a year ?

Workday Integration with Software Asset Management

I am working on integrating Workday with SAM for SAAS license management, however I only see contingent user data in the User Subscription table, for some reason Fulltime employee data is not reflecting.WDoes anyone know the way to traverse through a...

Query regarding software asset workspace

In the ServiceNow instance with enabled SAM workspace and plugin i want to change the reports in the software asset overview of service asset workspace. But they seems to be static and i neither could add the reports i have created  nor i can edit th...