ITSM Simulator - Configure change management form

[OyugiK]

Hi guys, I am goin through the IT Simulator course after going through the docs. I have run into an issue which I am not able to solve at the moment and am wondering if there is anyone who is able to help. Kindly note I have been able to modify the form to have the fields below as mandatory. It still doesn't validate. Change approvers should have all necessary information on the change request at the time of submission, including: - Requested by - Configuration item - Impact - Description - Planned start date - Planned end date 1. In addition to any fields already mandatory, the fields above must also be mandatory any time a change request is not in a New or Canceled state. Hint: No existing configuration should be modified to satisfy the requirement, create your own UI policy. Tip: Review the existing UI policy named Mandatory - Assignment Group for clues on how to get started!

[Mark Manders]

You have shared the same screenshot twice and it is of a Risk condition. What does that have to do with approvers and mandatory fields? Are we missing something?

[OyugiK]

Apologies, you are right. This is supposed to be for configure risk conditions. The error I get is 

Please validate Insufficient lead time - Standard Change. Have you set the proper conditions?

Which is this screenshot. What could I be doing wrong?

[Mark Manders]

It's not getting any clearer now. What exactly is your question? You share screenshots that are unrelated to your question and now it's about the screenshots and not the question and you don't ask the question that is related to the screenshots.

[dcb]

Hello, did you manage to get this resolved, when submitting to validate I also receive an error that I just can't get my head round.
Scenario: 

Change approvers should have all necessary information on the change request at the time of submission, including:

   - Requested by

   - Configuration item

   - Impact

   - Description

   - Planned start date

   - Planned end date

1. In addition to any fields already mandatory, the fields above must also be mandatory any time a change request is not in a New or Canceled state.

Steps taken so far

Go to System UI > UI Policies, New.

Configure the UI Policy

• Table: Change Request [change_request]
• Short Description: Mandatory Fields - Not New or Canceled
• Conditions:
  • Add a condition: State is not New
  • Add another condition: State is not Canceled
• Global: Leave unchecked (unless you want it to apply to all views).
• On Load, On Submit, Reverse if false: Checked
• Save the UI Policy, then click "New" under UI Policy Actions to define the mandatory fields.

I can't see what I am doing wrong!