ITSM Simulator - Configure change management form
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‎10-02-2024 06:09 AM
Hi guys, I am goin through the IT Simulator course after going through the docs. I have run into an issue which I am not able to solve at the moment and am wondering if there is anyone who is able to help. Kindly note I have been able to modify the form to have the fields below as mandatory. It still doesn't validate. Change approvers should have all necessary information on the change request at the time of submission, including: - Requested by - Configuration item - Impact - Description - Planned start date - Planned end date 1. In addition to any fields already mandatory, the fields above must also be mandatory any time a change request is not in a New or Canceled state. Hint: No existing configuration should be modified to satisfy the requirement, create your own UI policy. Tip: Review the existing UI policy named Mandatory - Assignment Group for clues on how to get started!
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‎08-12-2025 12:15 AM
Hello dcb,
So what you have done is correct, but on the UI policy that you created, on the condition should be state is not one of New /cancel (select both).
Please mark any helpful or correct solutions as such. That helps others find their solutions.
thx