M365 user subscriptions without publisher - Reconciliation issue

FranckM
Tera Contributor

3 weeks ago

Hi Experts,

i integration the M365 profil and we are pulling the accounts and subscription. However, the subscription are coming without "microsoft" in the publisher field.

Thus the reconciliation isnt done properly: a softwaremodell is automatically created but without publisher. in the Compliance, those SW.modells arent take into consideration and those Sw.Model arent editable.

 

any best practice?

Regards

Franck

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pr8172510
Tera Guru

3 weeks ago

 

Hi @FranckM,

 Microsoft 365 reconciliation depends on proper normalization, publisher mapping, and Content Library recognition.

 

If M365 subscriptions are imported without Publisher = Microsoft, SAM creates auto-generated Software Models that are excluded from compliance calculations because they are not properly normalized.

 

  • Update the SAM Content Library
  • Verify SaaS normalization/mapping jobs completed successfully
  • Validate Microsoft SKU mapping from the integration
  • Re-run reconciliation after normalization

The most common root cause is:

 

Missing or outdated Content Library / normalization mapping
 

 reconciliation-generated Software Models are system-managed and may not be editable until properly normalized.

 

  1. Update Content Library
  2. Run normalization jobs
  3. Re-run SaaS reconciliation
  4. Remove orphan/unmapped models if still unused

Avoid manually editing system-generated Software Models.

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