Managing ServiceNow Licenses on SAM Pro

[PeterFaulkner]

Hello all,

We are in implementing SAM Pro for all SaaS slutions in the company.

Does anyone have experience / knowledge of how to get ServiceNow Licenses into SAM?

I know there's the Licensing Module. But there is no Connector for ServiceNow.

We want everything, License entitlements, spend, etc in one location for all our software.

Any thoughts?

Thanks

[Community Alums]

Hi @PeterFaulkner ,

If you installed SaaS License Management, a software model is generated automatically after you create an integration profile. Create an entitlement for the software model to track software used against software owned. For more information about tracking SaaS licenses and usage, see Viewing your SaaS and SSO subscriptions.

These instructions are for manually creating software entitlements or maintenance entitlements one at a time. If you already have software entitlements recorded in a spreadsheet, you can import them.

To automate the process of creating a software entitlement, specify a publisher part number in the software entitlement form. Based on the publisher part number, the software model, metric group, agreement type, and software lifecycle data (if it exists) automatically appears in the form.

To better manage your existing entitlements, you can edit certain fields in entitlements. You can edit fields such as Purchased rights, Software model, License type, Number of packs, and Publisher part number. Entitlements that have related entitlements, upgrade history, entitlement history, or upgraded entitlement are not editable.

Also, Refer to : https://www.servicenow.com/community/sam-forum/sam-pro-how-license-type-and-license-metric-affect/td...

[mikew_samexpert]

Hi Peter - hope all is well. There isn't an OOTB connector for ingesting ServiceNow software license usage. There is a 'platform' Subscription Management module which provides usage data for the ServiceNow products which you are licensed for. Because of the complexities of ServiceNow licensing, you would need to create custom license metrics to load your ITSM, ITAM and ITOM licenses in SAM Pro. Feel free to reach out if you need any further information.

[NeenaPatel]

Hi @PeterFaulkner 

I was wondering if you managed to implement this?

I have it on my roadmap to do the same thing

Thanks

Neena

[dreinhardt]

Hi @PeterFaulkner, Hi @NeenaPatel,

We solved it as follows. Since all ServiceNow products and PPN are almost completely available in SAMP, we also used this data. Unfortunately, metrics are not stored for many of them, and there are now two options:

• Create a custom metric with a name matching the ServiceNow product license metric (Resource Value)
• Use existing Common | Resource Consumption metric

Based on the PPN data SAMP will auto create all required software models. As already discussed the process of gathering the ServiceNow product usage is not supported by SAMP and needs to be "implemented", again two options

• Navigate to "Software Asset > Administration > Resource Value" add a new entry for each of your ServiceNow product software models you want to track and add the current value from the ServiceNow subscription management. This is a manual step and updates needs to be done on a weekly/monthly base
• Based on the proposed manual way above, you can write a flow/script to gather the current usage value and update it based on a trigger or weekly. I would recommend to name the Resource Value same as the ServiceNow subscrition management values for easier mapping.

Hope this helps!

Best, Dennis