Software Asset Management Pro - Engineering License Management - Network Monitor
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3 weeks ago
Hey all,
I'm configuring our SAM Pro's Engineering License Management product. I am wondering from the community, from someone who has experience with the Engineering License Management product:
1. Does ServiceNow have a 'Network Monitor' product that we can use on our license servers, similar to OpenLM?
2. What are other SAM Pro Engineering License Management product owners using for the license analytics?
My interpretation of the ServiceNow documentation suggests that OpenLM is the recommended network monitor component that interfaces with the ServiceNow OpenLM Plugin for SAM Pro Engineering License Management. Without a separately purchased license of OpenLM for our license servers this product will remain unutilized.
Thanks all for your input in advance!
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Monday
Hi @ENightingale ,
Your interpretation is spot on.
1. Does ServiceNow have a native Network Monitor?
No. ServiceNow does not provide its own license server monitoring component. The platform acts purely as the system of record and analytics layer. Harvesting concurrent/floating license usage from license server daemons (FlexNet/FLEXlm, Sentinel, RLM, LM-X, etc.) requires a separately deployed third-party tool. ServiceNow's own Engineering License Manager product page officially lists two supported technologies for this role: OpenLM and Open iT.
https://www.servicenow.com/products/engineering-license-manager.html#benefits
2. What are others using for license analytics?
Three main options exist in the ecosystem right now:
OpenLM - the most established integration. A free adapter plugin is available on the ServiceNow Store, but the OpenLM server software itself requires a separate commercial purchase. Available since March 2020, it integrates with a variety of license management services, feeding information into ServiceNow SAM Pro as the single system of record - supporting reports on license usage, user activity, denials, and alerts.
https://store.servicenow.com/store/app/2830fba21ba46a50a85b16db234bcb33
https://www.openlm.com/openlm-and-servicenow/
Open iT LicenseAnalyzer - now officially cited alongside OpenLM on ServiceNow's product page. Open iT automatically gathers real-time license usage data from FlexNet, Sentinel, LM-X, Reprise, and other engineering software license managers, normalises it, and transmits it to the ServiceNow Software Asset Workspace - providing granular insights into license utilisation, duration of use, compliance, and usage patterns.
NewRocket Engineering License Manager - a ServiceNow partner-built app that positions itself as a simpler, lower-cost alternative to both. Handles the import of usage log and supporting data directly into ServiceNow without requiring a separate OpenLM/Open iT deployment.
https://store.servicenow.com/store/app/026927ee1be06a50a85b16db234bcb9e
https://www.newrocket.com/solutions/products/engineering-license-manager
The NewRocket approach uses spreadsheet/log file ingestion rather than real-time live streaming from license server daemons. So it's a lower-cost entry point, but may not suit clients who need real-time concurrent usage monitoring. Worth flagging that distinction when recommending it to clients.
Without one of these deployed against your license servers, the ELM tables in SAM Pro will remain unpopulated and the concurrent license position views will be empty. Best first step check whether your client already has OpenLM or Open iT running internally. If so, the ServiceNow integration becomes a configuration exercise rather than a net-new procurement.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787107
If this helped - amazing, you're welcome, go click Helpful and Accept as Solution. If it didn't - well, at least you learned what not to do. Either way, we grow.
Cheers, Abby
ITAM Principal Solution Architect
