Hello Community,
we created an Adobe Creative Cloud All Apps entitlement using SKU 65325070CA14A12.
ServiceNow SAM Content automatically mapped the entitlement to:
Adobe Systems Creative Cloud CC All Apps Pro
2
DMAP0157716
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The corresponding Adobe Cloud connector subscription uses:
Adobe Systems Creative Cloud CC All Apps Edition 4
DMAP0294287
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Both represent our Adobe Creative Cloud All Apps Enterprise VIP Marketplace subscription, but they remain separated in the license position.
What is the ServiceNow best practice here?
- Which mapping is authoritative: the SKU mapping or the Adobe connector mapping?
- Is this expected to be resolved through SAM Content?
- Should manual DMAP changes or suite relationships be avoided?
Thank you.
