new Class table

Jack62
Giga Guru

Hey

 

I am looking for some advise on creating a new Class in our CMDB. This will be use to store all of our WebParts elements we have used for sharepoint. The idea is that a user can going on the portal and request a WebPart for their Sharepoint site and we can provide this list of what we have available. We will then have the ability to report on who is using what etc. I do believe this is a good case for a new CI class but I am looking to confirm

 

Thanks

 

Jack

1 REPLY 1

Kumar Premankit
Tera Expert

Things to consider before moving towards new class is 

1- Who will manage data 

2- What will be benefit of tracking the item in CIs

3- Is it a ever growing model ? 

4- At what point data becomes stale. 

5- How you relate this information to other elements

 

Though you have ability to create CMDB class but question should be "WHY" you are shifting towards new class type.

 

I would recommend you to read about Service graph connector and see how API connection leverages WebParts. If it really needs to be managed at CMDB raise an IDEA for ServiceNow to include it as it will save you enough trouble of managing a new CMDB class.