Install count for software models

Hi Experts, I am checking the field "Install count" in Software Models table, when this field will be updated? which script will update this field and how frequent it will be? I see a discrepancy with count when I report on cmdb_sam_sw_install table ...

mass renewal of expiring subscriptions

Hello, may I please get some guidance in relation to using our SAM Pro to manage expiring subscription licenses.The outcome I'm trying to achieve is collect the consent of users holding an expiring license and the drive a workflow from there to manag...

Creating a unique Display name or unique identifier field on the Software Entitlement data in SAM

Best recommended practice If a user has both subscription and installation record of a software

Hi, I am having a question regarding SAM Pro. If a user has both subscription license and also installation of a software, i.e. The user is using subscription license and along with the on prem software, what would be the best practice to get such de...

SAM to manage infra licenses and cloud subscriptions

HI  We want to start managing software assets and licensing for infra assets like licenses that are provided with Cisco kit, or Azure subscriptions.Is the SAM application the right place for these, which Cisco plugin or app would we use? Similarly fo...

JDBC connection is refused for jdbc mysql.

When we try test for Test Credential , it throws an error connect refused for jdbc.

Report on Server/Computers that has Java installed

Hi, We want to have a report showing the following: All machines that have oracle java installedincluding:machine nameSoftware display namemachine processor countmachine core countif machine is virtual yes/noif the machine is virtual also include the...

To count some Oracle Standard Edition licenses as Enterprise Edition licenses

Hello Experts,We are using the SAM-PRO to manage the Oracle license.Currently, we would like to count some Oracle Standard Edition licenses as Enterprise Edition licenses in SAM-PRO.How can we achieve this?Please provide guidance.

Slack (SaaS)integration URL cannot installed at this URL in servicenow.

Hi Team,Please find the attached screenshot of the error.

new Class table

Hey I am looking for some advise on creating a new Class in our CMDB. This will be use to store all of our WebParts elements we have used for sharepoint. The idea is that a user can going on the portal and request a WebPart for their Sharepoint site ...

Delete Rows from SCCM using IntergrationHub ETL

Hi,I'm currently using IntegrationHub ETL to modify how assets are updated using the SCCM integration but have run into an issue. There are certain rows in the data source that we don't want based on the manufacturer, we don't want to update these CI...

SAM - Was PO removed from the financial tab?

It seems PO used to be on the entitlement financial tab and now OOB it is not listed. When did that happen? And why?

Asset management fields

Hello ServiceNow Community,  New user here and was hoping that someone could point me in the right direction on finding which fields are available in the Asset Management module to classify assets.  I have been searching for a data dictionary or othe...

SAM Business Application Vendor, etc Tracking

Hi everyone, we are starting to use SAM and have some questions about the best practices for software bought from third parties. We are adding business applications to ServiceNow and we want the vendor, manufacturer, publisher, and company informatio...