Hey guys! I will try to keep this a succinct as possible. However -- being a newcomer to SAM Pro -- I may jumble up the terminology. So, I apologize in advance. PROBLEMI created a software model (Adobe Systems Acrobat DC Pro) when uploading our sof...
Hello Everyone, In the alm_license table, under the General tab, I noticed the fields Assigned To, Managed By, and Owned By. Additionally, there’s a User Entitlement tab that also contains an Assigned To field and a Location field.Could someone pleas...
Hi, We have Microsoft 365 integration and Adobe integration done in our instance. For Microsoft 365 integration iam noticing that even if user is present in Servicenow instance, the user field is blank and if i check the user principal name in users...
Hello! First.. I do not have SAM, I have ITSM, and see that Software Entitlement is included, may not be fully functional, but I can baseline some items. We have a list of custom built in house software and want to create a request catalog for these ...
Unable to assign entitlement to user. Keep getting message when saving/updating entitlement. Message"Your selected entitlement does not match your entitlement condition".
Does Software asset management track open source software?
Hello Experts, @SrinivasRamanu1 I believe multiple tenants for M365 can be integrated with ServiceNow but I wanted to understand if it's possible to create entitlement and possibly see subscription usage for each tenant separately in compliance dash...
Software usage table is not updating properly count mismatch with SCCM software last usage data.Also getting multiple empty values in "User" & "Email" column of samp_sw_usage table.CMDB team is looking for similar count of software last used time in ...
I'm not quite sure how the Integration Profiles work. I understand that they connect an outside product to ServiceNow, but how does ServiceNow know which one to use? I have SAM Pro and was able to successfully create a new OAuth profile, in additio...
Hi all - from the documentation provided here, our team is trying to integrate ServiceNow and Adobe using OAuth. To create the integration profile, we don't see the Authentication type: OAuth 2.0 as an option. I've confirmed that our 'Software Asset ...
Hello Team,I have encountered an issue regarding software products. We have an agent that crawls through all systems in our company to identify the installed software products, then it creates entries for them in ServiceNow. The problem is that somet...
We are in the process of retiring outdated assets in the system in order to get an accurate license position for certain products. The software models update the following day after an asset is retired, so I'm wanting to be able to execute that job r...
In case if salesforce integration is enabled than do, we need to upload the entitlement data in ServiceNow, or it is not required to have the license compliance report in ServiceNow?
Experts , for microsoft entitlements/licenses , there is MLS or standard import options to import in Software asset managment professional . Similarly , for SaaS products like salesforce crm , after completing the direct integration and getting the s...
Hi, We have assets created now for few assets we wanted to change the model category from windows to linux can anyone please help me how to do this ?