Resolved! Open Source Software in SAM - I assume no entitlement is required?
Open Source Software in SAM - I assume no entitlement is required as it is not licensable?
Forum Posts
Resolved! Create "Entitlement" for Microsoft Products
We are implementing SAM Pro.Our organization has purchased the following licensing rights.Which of the list below should be registered as Entitlement?When I purchase an E5/E3 license, some of the lists below are included.Can you give me a guide if I ...
SAM Pro: How license type and license metric affect Reconciliation calculations
Hi SAM Pro Superstars,No easy questions for you today, but let's give them a try.We've started adding software entitlements for end user device software for a client implementing SAM Pro. Reconciliation results are completely unpredictable for anyone...
ServiceNow and Adobe creative cloud bi-directional API calling
Hello Experts, I have following questions on Adobe creative cloud integration: 1. Is there a way to create/remove Adobe user subscription assignments using ServiceNow interface without having to go in Adobe admin console? 2. It seems the reclamation ...
Duplicate User subscription for Adobe
Hello @dreinhardt I was hoping if you could help me with this. One of my clients is seeing duplicate subscriptions for "Adobe creative cloud all app". The previously assigned subscription for "Creative cloud All app" have been migrated over to "Crea...
Active scheduled Job is not running
Hi, When we execute this "SAM- Apply latest content change" scheduled job, it is not run.This job is active but still not running. We checked on job results but this job is not visible in this page. Could any one please help on this.
What is the purpose of the the parent category field on a model category?
In recent versions of ServiceNow, they have introduced the Parent Category field on the Model Category table, but is unclear to me what the intended use of this is, both how it's supposed to be used and why it was added. At face value, I could interp...
Empty "Software Model" in "subscription software" table for M365 integration.
I have installed these plugin "SAM Pro - com.snc.samp " and "SAM saas licnese- com.sn_sam_saas_int" and creating direct integration profile for M365.And run the import 365 subscription job; Job is completed successfully but "software model " is empty...
SaaS feature usage is not displaying records.
Hello, We have direct integration profiles setup for Adobe and Microsoft 365. We want to leverage every feature of SAM Pro for cost saving opportunities and the SaaS feature usage is quite appealing in this regard. The problem we are facing is that t...
Resolved! CIS Datacenter (Windows Server Datacenter) optimal calculation
Hello! I have entitlements of both CIS Standard and Datacenter. Both are in Use, perpetual, with a Per Core (with CAL) license metric from Microsoft and the default DMAP already setup. Our normalization is 100% completed, we see several thousands of...
Asset audit on Consumables
Hi, I have not found an OOB way to do an Asset audit on consumable items. Does anyone has a solution for these scenario's: Do a count of consumables in a certain state of a certain model in my stockroom. In Asset audit terms: Create an Asset audit on...
Software Model to Change Management Linkage
Hi, I have a requirement to raise changes for Software Packages or Software Models which we manage in SAM as there will be rollouts happening for them and we want them to go through change and release management process. I was not able to find any li...
Impacts when build state is deactivated in software entitlement
Are there any impacts on deactivating the state "build" for software entitlement?I realize with SW entitlement you have a draft and have to press "Publish" to make the record active. Is there a particular reason why the state "Build" is required?Are ...
Resolved! Resource Value in SAM application
Hello @SrinivasRamanu1 I am looking to understand the purpose of Resource value in SAMP in relation to custom metrics? I see the value can be added manually in "Unit consumed" field but does this value reconciles to show usage for product related to ...
How to get data about last used date of a software
Hi There In my environment, we are replacing "snow" a software asset management tool with ServiceNow SAM Pro. snow has a capability that is can fetch the last used date of the software. How can we get this done in SAM Pro?1. Can we get this informati...
