Not able to enable Microsoft publisher pack in ServiceNow SAM Pro. SAM Pro is activated already

UdaySoni1
Tera Contributor

an hour ago

 
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2 REPLIES 2

fknell
Tera Patron

14m ago

Hi @UdaySoni1,

Could you please provide more context? Do you receive an error message? Are there any logs related to the installation? Could you also share any screenshots that might be helpful for us?

 

 

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Tanushree Maiti
Giga Patron

12m ago

Hi @UdaySoni1 

 

1. Ensure you have the specific plugin (com.snc.samp.microsoft) activated . Refer: Software Asset Management publisher pack for Microsoft 

2. If still not working,

  • Activate all Software Asset Management Professional plugins including Software Asset Workspace (com.sn_samp_master_ws)

refer: How to enable Microsoft publisher pack? 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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