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Not able to enable Microsoft publisher pack in ServiceNow SAM Pro. SAM Pro is activated already

UdaySoni1
Tera Contributor

‎05-25-2026 05:42 AM

 
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fknell
Tera Patron

‎05-25-2026 06:33 AM

Hi @UdaySoni1,

Could you please provide more context? Do you receive an error message? Are there any logs related to the installation? Could you also share any screenshots that might be helpful for us?

 

 

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UdaySoni1
Tera Contributor
In response to fknell

‎05-25-2026 07:57 AM

No. when i create the software entitlements i can't see microsoft in the "License Metric group dropdown"

 

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UdaySoni1
Tera Contributor
In response to UdaySoni1

‎05-25-2026 08:00 AM

UdaySoni1_0-1779721200151.png

 

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fknell
Tera Patron
In response to UdaySoni1

‎05-25-2026 12:40 PM

HI @UdaySoni1,

It appears that you haven’t requested the publisher pack. To do so, you need to request the plugin from the „Now Support Service Portal“.

 

For your reference all components, that will be available with SAMP: Components installed with Software Asset Management Professional 

 

Hope this helps!

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