Hi Community,-
I am new to SAM Pro and have a few questions regarding entitlement creation. I would appreciate your guidance on the following scenarios:
Duplicate or Missing PPNs in Purchase Orders
- In some customer POs, I found multiple PO line items with the same Publisher Part Number (PPN) but different quantities and unit prices.
- In other cases, certain PO line items do not have a PPN and appear to reference the same software model.
What is the recommended approach for entitlement creation in these situations?
- Should entitlements be created by aggregating quantities for the same PPN?
- Or should separate entitlements be created for each PO line item when prices differ?
- How should PO lines without a PPN be handled?
Software Model Not Available
- While creating entitlements, I occasionally encounter products for which the corresponding software model is not available in the system.
What is the recommended process in this scenario?
- Should a new software model be created first and then the entitlement be created?
- Or is there another best practice for handling such cases?
Any recommendations, best practices, or documentation references would be greatly appreciated.
Thank you!
Manu
