I have a situation where a restricted reclamation record was set to closed skip as the users received a temporary exemption for the software. The exemption expired and we want a new restricted reclamation record to be triggered. We have noticed in the past this does not occur. When i manually tried creating the record I receive an error that an existing RCC already exists and a new one cannot be created. Is there a way around this issue?
I have included a screen shot of the error messages returned
